Customer Service Office Manager
Resume:
CLARISA SUE OAKLEY
**** *. **** ******, *********, NC 28358
**********@*****.*** – 336-***-****
OBJECTIVE
Obtain a customer service position to assist customers, resolve any issues they might have and foster a positive experience for the customer and the company by utilizing my Problem-Solving skills, Written and verbal communication skills, Time management skills and excel in customer satisfaction.
EXPERIENCE
Assured Partners – Greensboro, NC
Agency Operations Manager, December 2006 – March 2012
Respond to time-sensitive emails or phone messages from customers
Take care of immediate complaints referred to me by Customer Service Representatives
Setting customer service goals for various members and assisting each individual in achieving their goals
Responsible for weekly meetings with team members to discuss customer service questions, complaints, or implement new department policies
Various operational duties including employee performance, hiring, sales and service
First Citizens Insurance – Raleigh, NC
Vice President Agency Operations, June 2000 – November 2006
Responsible for daily operations of all departments including customer service issues, policies and procedures handling customer complaints escalated to me
Greensboro Insurance Services – Greensboro, NC
Customer Service Representative
Office Manager, December 1982 – June 2000
Initially responsible for Commercial Insurance Customer Service
Promoted to office manager, my position included overall management of our office, development and implementation of office policies and procedures
EDUCATION
Elon University – Elon, NC – 1 year
The National Alliance for Insurance Education, Austin, Texas
Certified Insurance Service Representative
Insurance Institute of America, Malvern, PA
Associate in General Insurance
Appalachian State University, Brantley Risk an$ Insurance
Insurance Executive Program
AWARDS AND ACKNOWLEDGEMENTS
President - Mid Atlantic User Group, 2011 – Organization established for Agency Owners and Personnel utilizing Insurance Industry uniform Computer System
High Achiever Award, 2008 – Presented by Travelers Insurance Company
Employee of the Year, 1999
President, 1985-1986 – North Carolina Association of Insurance
Woman of the Year, 1981 – Alamance County Association of Insurance Women
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