Customer Service Representative

Alec Sherer

** ******* ******, ********* **-*

Patchoque, NY 11772

631-***-****

EDUCATION

Nassau BOCES

Certificate in Power Sports and Small Engine Repair June 2014

Rockland BOCES

Certificates in Automotive Technology I & II

June 2013

EXPERIENCE

West Marine

Sales/Stock Management

West Islip, Patchogue, NY

September 2024 – June 2024

● Managed stock replenishment and assisted with inventory management.

● Provided exceptional customer service and achieved sales targets. Fire Department, Patchogue

Firefighter

Patchogue, NY

September 2024 – Present

● Assisted with emergency calls and fire suppression activities.

● Contributed to maintaining the cleanliness and safety of the fire station. Scuba Network

Sales and Customer Service Representative

Carle Place, NY

June 2017 – September 2023

● Delivered outstanding sales and customer service, improving customer satisfaction and retention.

● Managed merchandise organization and inventory, ensuring an appealing sales floor. Waterfront Center

Dock Hand

Oyster Bay, NY

April 2016 – August 2017

● Maintained marina cleanliness and supported team operations to enhance customer experience.

● Operated motor and water vehicles, as well as mechanized equipment, adhering to safety protocols.

● Assisted with refueling operations, following safe fueling procedures. Willis Hobbies

Sales Associate

Mineola, NY

March 2015 – April 2016

● Developed in-depth knowledge of product offerings, leading to increased sales.

● Handled telephone inquiries and delivered high-quality service to customers and associates.

● Processed shipments and maintained a well-organized sales floor. PROFESSIONAL SKILLS

● Certifications: PADI Open Water and Advanced Scuba Diving Certified, NAUI Certified Scuba Diver

● Technical Skills: Strong diagnostic skills, experience with power sports and small engine repair, automotive technology

● Soft Skills: Excellent communication skills, solid work ethic, exceptional customer service, proven leadership abilities

● Additional: Fire School Academy training

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