Customer Service Research Specialist
Resume:
Della Rose Walking Sky
Mesquite, TX 75150
*****.************@*****.**
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Summary
The main objective is striving for being a team player with a positive attitude. Knowledgeable with experienced success by providing exceptional customer service in the mortgage industry. Education
● Haskell Indian Nations University, Lawrence, Ks.
● Associates of Liberal Arts-Accounting December 1978 Experience
Company Macy's
Location TownEast Mall Mesquite Tx Oct 2021-present Title Fine Jewelry Associate
Job Description
● Set up/ count Jewelry at beginning of day. Open/close registers
● Customer service w assistance.
● Met selling goals
Company: LERETA LLC
LOCATION: IRVING, TX Jan 2018-Oct 2023
Title: Tax Research Specialist (Mr Cooper Job
Description
● Strong attention to detail
● Critical thinking of applying tax payments to customers loans
● Met deadlines w accuracy.
● Make phone calls to Tax Agencies for tax information/updates. SWAT -TAX RESEARCH SPECIALIST
● Assisted all areas of DTO processing,
● Refund/Return team-applied payments back to customers due to overpayments by customers. Received return checks due to loans already paid. Deposited back to client accounts.
● Check control (mail processing) Assisted in typing and preparing FedEx labels for shipping.
● Redemptions-Researched and assisted loans for payment in a timely manner.
● Payments team-Prepped loans for payments due.
● Met deadlines in a timely manner.
● Make phone calls to Tax Agencies for tax information/updates. Call Center Rep - Reverse mortgage
● Answered incoming customer calls
● Viewed customers account
● Handled inquiries
● Updated records
● Worked in a fast paced environment
Company: CITIFINANCIAL
Location: Irving, Texas ` February 2012-December
2017 Title: Default Processor III –2nd Level\Referral Job Description:
● Detail oriented and self-motivated
● Team player w strong attention to detail and able to work independently.
● Excellent critical thinking, problem solving mathematical skills and sound judgment.
● Strong aptitude for assessing, understanding, and quantifying risk.
● Highly proficient in Excel and Word
● Proven track record of delivering timely and accurate information.
● 5yrs of mortgage servicing default\foreclosure experience
● Knowledge of foreclosure law and terminology
Company: JP MORGAN CHASE
Location: Fort Worth Texas May 1988-June 2011
Title: Mail Processor\Data Entry Operator
Job Description
● Open, capture and process incoming negotiable items.
● Proficient in 10-key by touch
● Knowledge of mortgage terminology, and technology platforms
● Time management skills
● Ability to perform analytical skills, calculate figures.
● Highly proficient in Excel and Word
● Ability to multitask and meet deadlines.
● Detail oriented and self-motivated
● Excellent critical thinking, problem solving mathematical skills and sound judgment. 2
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