Customer Service High School
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KANYIA JAMES
*************@*****.***
Sumter, SC 29154
Skills • Returns processing • ID Verification
• Cash Handling • Telephone skills
• Customer Education • Call Routing
• Customer Service • Time Management
• Active Listening
Professional
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Work History 07/2024 - Current
Service Dispatcher
Global Medical Response (Access2Care), Sumter
Provide NEMT and managed transportation services to Medicaid and Medicare members through government and managed care organization (MCO) contracts, with customized programs for each client's unique service area and diverse population
•
As a member service associate, interface with clients and their members as assisting & booking transportation to important and life-sustaining medical care.
•
03/2023 - 04/2024
Cashier Customer Service
McDonald's, Sumter, USA
06/2022 - 02/2023
Dispatcher
D&P Delivery, Sumter, SC
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
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Education 05/2024 High School, Lakewood High School, Sumter, SC
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