Customer Service Representative

Sergio Ortiz

*** *. ******** **. ******, CA, ****6 909-***-**** ************@*****.***

Objective

Seeking a position where the knowledge, experience, and people skills I have acquired will meet the needs of customers and will also allow me to grow and enhance my current knowledge and skills.

Education

DIPLOMA, 1995, GAREY HIGH SCHOOL

Experience

CENTRALIZED MAINTENANCE COORDINATOR TRICON AMERICAN HOMES APRIL 2019 – SEPTEMBER 2024- SANTA ANA, CA

·Schedule residents with technicians and local routing. Take upwards of 50 calls daily. Coordinate with local markets to ensure follow through for our residents.

CUSTOMER CARE CENTER CONIFER HEALTH SOLUTIONS MARCH 2016 – FEBRUARY 2019 – ANAHEIM, CA

·Explain bill to patients and resolve any billing issues.

·Updated account info and made sure account billed accurately and timely.

·Handle eligibility checks and pre-authorizations from insurance providers and verified information.

Skills & Abilities

COMMUNICATION

·Skilled in Customer Service Operations, Microsoft Office, Typing (65 word per Minute)

·Yardi, Data Entry, Billing/Invoicing, Time Management, Multi-Tasking. Bilingual -Spanish

·Strong Communication Skills, Improving Customer Experience, Positive Attitude.

·Resolve Escalated Calls, Strong Listening Skills, Building Customer Loyalty.

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