Supply Chain Customer Service

Address: *** ******* *****, ***********, ** *****

Cell Phone: 817-***-****

Email: **********@**********.***

Christopher J. Fiore

Objective

Skills

To secure a position in an academic setting in teaching, administration, or leadership role.

A proven leader with a track record of success and growth through strong operational principles, a dedication to efficiency, and a relentless commitment to meeting the customer’s needs. Well-versed in logistics, operations management, supply chain, and entrepreneurship. Experienced in training personnel including customer service representatives, dispatchers, drivers and managers.

An educated, informed, and well-rounded instructor eager to gain the trust and understanding of the people around him to convey course material, practical applications, goals, and the principles necessary to attain them.

Education

Experience

Personal

June 2020 - present Liberty University Lynchburg, VA

Doctorate in Business Administration (All But Dissertation): Doctoral studies in all aspects of business with a concentration on business applications, supply chain, operations management, and efficient management systems (3.80 GPA). Executive Certificate in Business Administration – October 2021.

June 1995 Elon University Elon College, NC

Master of Business Administration: Studies included finance, operations management, and computer-applied problem-solving.

June 1986 US Merchant Marine Academy Kings Point, NY

Bachelor of Science in Marine Transportation: Studied all aspects of the transportation industry with a focus on shipping, labor relations, logistics, and international business.

1999-2023 Legal Eagle Courier Service, Inc. Arlington, TX

President, Fiore Enterprises, Inc.

Founded top legal support company to provide attorneys with one-stop shopping for local, statewide, and nationwide process service, courier, notary, and research needs.

Serve a customer base of nearly 4,000 clients in Texas and nationwide. A profitable business founded in 1999 and still growing in the current year.

Responsible for all aspects of business including profit and loss, hiring, sales, accounting and marketing to law firms. Sold company in August 2023; train/consult new owners 1 yr.

1998-1999 Corporate Express, Inc. Dallas, TX

Area Vice President – Expedited Trucking Division

Responsible for the operations team and sales force of a ten-location region, representing $20 million in annual revenue.

Served a customer base comprised of airlines and freight forwarders offering time-definite transportation services, JIT applications, US Customs, DOT and MC regulations, third-party logistics, LTL, truckload, and other services to over 2,500 customers.

Reduced costs by over 25% in the first year while leading 15 managers, 80 drivers, 60 dock personnel, and customer service staffs.

1996-1998 Ryder Integrated Logistics Jacksonville, FL

Group Logistics Regional Manager

Responsible for 13 locations in the southeastern US, supplying fuel to dedicated client (CSX - locomotives and railroad entities), following EPA and FRA regulations.

Served CSX as a single-source provider, representing over $10 million in annual revenue. Improved profitability by 38% in second year with the account through efficient management systems and aggressive loss prevention measures.

Led 13 managers, 6 supervisors, 75 drivers, and customer service personnel as integral part of a three-person, third-party logistics management team.

1992-1996 Matlack Systems, Inc. Greensboro, NC

Terminal Manager

Responsible for operating a bulk liquid terminal for one of the nation’s largest chemical logistics providers. Built driver force from 6 to 23; hired and trained 2 dispatchers and one regional manager. Adhered to DOT regulations and brought the terminal into ISO 9002 compliance.

Full profit and loss accountability; took terminal from annual losses of over $100k to profits of nearly $750k in less than three years as manager. Managed the operation to an increase of 250% in revenue and led company-wide in profitability (Number 1 of 92 terminals).

Happily married since 1990 with four children, one still in the university system. An extensive

background in coaching from recreational sports to the high school level in baseball and

football. My hobbies include tennis, walking, and reading.

Former Merchant Marine officer (1986-1991) and Lieutenant Commander in the US Naval

Reserve. I retired in 1996 after 10 years of service.

References available upon request

Contact this candidate