Active Directory Technician Ii

CHRISTOPHER J. SENNETT

Chicago, IL ***** • 773-***-**** • ***********.*******@*****.***

TECHNICAL SKILLS

Highly Skilled:

Active Directory/Exchange

Microsoft Office 1997-365

Windows XP-11

Skilled:

Mobile Devices/Ring Central

MDM/Intune/Endpoint

Printer Support

Hardware/Software Support

Windows Powershell

Topdesk/Freshdesk/Unicenter

Familiar:

Remedy

HBSS

SharePoint

SQL

C

JAMF

Max OSX High Sierra-Ventura

AutoPilot

Symantec Endpoint

VMSphere

INFORMATION TECHNOLOGY EXPERIENCE/ EMPLOYMENT HISTORY

PC Technician II

05/23-06/23

Akytech Consulting LLC

This role was a contract position with a client in Chicago, IL

Assisted users with MS Office issues.

Assisted users with printer issues.

Assisted users with password resets in Active Directory.

Completed asset management tasks as assigned.

PC/Mac Technician II

02/23-03/23

MasTech Digital

This role was a contract position with Houghton Mifflin Harcourt.

Assisted users with MS Office issues.

Assisted users with network connectivity issues in the local office as well as VPN issues.

Assisted users with WiFi issues in the local office.

Assisted visitors with video conferencing equipment in the local office.

Assisted users with active directory account issues.

Inventoried local assets in the office.

System Engineer

12/22-01/23

Randstad

This role was a contract position with Rackspace.

Provided customers with status updates for their mailbox recovery.

Assisted customers with migration of their mailbox from Rackspace to Office 365.

Technical Support Analyst II

12/21 - 10/22

United Dental Partners / Myticas, LLC

This role was a contract-to-hire from Myticas, LLC.

Imaged/Reimaged machines for deployment using various imaging tools including SCCM.

Created PowerShell Script for new hire account creation.

Resolved tickets by travelling to site or via remote session.

Updated/Created Site Guides for clinics.

Installed software for users.

Worked on activating windows on PC’s where it is not active.

Created documentation for processes within IT.

Technical Support Analyst II

10/15 – 4/21

Insight Global, Inc. / Reed Business Information / RISK Solutions Group

This role was a contract-to-hire with Insight Global with Reed Business Information. Reed Business Information was redesignated as the LexisNexis Risk Solutions Group in 2020.

Imaged machines for deployment using MDT.

Created Virtual Machines for Windows 7 to Windows 10 migration using VSphere.

Configured PC’s to access Citrix Desktops via the Citrix Receiver and Citrix Workspace.

Deployed Software using Symantec Management Agent.

Migrated user data from old PC’s to new PC’s.

Updated TopDesk Inventory.

Created PowerShell scripts to read .csv files to populate fields in Active Directory, set out of office messages for users, and bulk reset passwords.

Troubleshot software/hardware issues.

Answered Help Desk calls via either phone or email.

Logged calls into TopDesk ticketing system.

Resolved issues where possible, escalating to teams where appropriate.

Configured mobile devices for Intune (and JAMF where applicable). Android, iPad, and iPhone.

Created PowerShell Scripts to assist with automation of tasks.

Shipped equipment across the country to new hires, or employees that requested.

Supported Mac computers in Active Directory environment with Intune and JAMF.

Set up Avaya One-X VPN Desk phones.

Configured Avaya One-X Communicator and Agent software on PC.

Assisted with tape backup for disaster recovery purposes.

Set up conference room for site when needed, including overhead mics, overhead projector, and teleconferencing hardware to dial in to meetings.

Assisted with configuring alternate means of access to network resources.

Created Citrix VM’s on VSphere.

Configured Cisco VPN Client on mobile devices.

PC Technician II

08/2015 – 08/2015

PC Connection

Imaged machines for deployment using SCCM.

Deployed software using SCCM.

Migrated user data from old PC to new PC.

Tagged assets for inventory control.

Identified replaced machine with user/location replaced from.

Reported issues in process to site staff.

PC Technician II

01/2015 – 03/2015

Salem Tech

Imaged machines for deployment using SCCM. Deployed software using SCCM.

Imaged machines for deployment using Ghost.

Created computer objects in Active Directory.

Migrated user data from old PC to new PC.

Troubleshooting printer/hardware/software issues.

Logged calls in tracking system and tracked to closure.

Responded to calls as first level of support at help desk.

Resolved issues where possible, escalating to level 2/level 3 where required.

Assigned security groups to users based upon user’s role within organization.

Desktop Support Specialist

09/2010 – 09/2014

AIS Technology

Created users, security, distribution groups, and computers in Active Directory.

Created user mailboxes in Exchange and linked to users in Active Directory.

Assigned security groups to users based upon user’s role within organization.

Tested computers to determine what was broken to compile list of parts needed to repair.

Installed new PC’s to replace those that did not meet standards.

Responded to calls as first level of support at help desk.

Resolved issues where possible, escalating to level 2/level 3 where required. Logged calls in tracking system and tracked to closure.

Installed/reinstalled software.

Trained users in various software packages.

Maintained Computer assets in the office.

Troubleshooting printer/hardware/software issues.

Troubleshooting connectivity issues with mobile devices.

Managed Active Directory containing approximately 4,000 users, 5,000 computer/printer objects.

Deployed software using SCCM.

Imaged machines for deployment using Ghost.

Imaged machines for deployment using SCCM.

Configured Lync for users in Active Directory.

Familiarity with ITIL practices.

Assisted with developing disaster recovery plans based on scenarios presented.

Lead Technician

04/2010 – 05/2010

Insight Global, Inc.

Installed/reinstalled software.

Imaged machines for deployment using Ghost.

Tracked user’s PC’s as they were replaced.

EDUCATION

McHenry County College

09/1996 – 01/1997

Some coursework towards Computer Information Systems Degree

DeVry Institute of Technology

07/1992 – 06/1996

Some coursework towards Computer Information Systems Degree

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