Customer Service Representative

A seasoned Customer Service Representative with a proven track record at Big Mart, adept in active listening and problem- solving, significantly enhancing customer satisfaction. Excelled in data entry and cultivated lasting customer relationships, demonstrating exceptional communication skills and a commitment to excellence in all customer interactions. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

CUSTOMER SERVICE REPRESENTATIVE — Big Mart

Kathmandu, Bagmati, February 2023 - October 2023

CLEANER — Modern Cleaning and Servicing pvt ltd.

Kathmandu, Bagmati, April 2022 - December 2022

Bishal Tamang

Cleaner, Customer Service, House

keeping

Phone 870-***-****

Email ****************@*****.***

Address Jonesboro,Arkansas, AR 72401

• Customer Service • Active Listening

• Problem-solving abilities • Data Entry

• Call center experience • Money handling abilities

• Appointment Scheduling • Documentation

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Utilized problem-solving techniques to identify solutions for complex customer inquiries. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

• Developed strong customer relationships and loyalty through effective communication.

• Assisted in training new employees on appropriate cleaning methods and safety procedures.

• Stocked individual rooms and common areas with proper supplies.

• Notified managers concerning need for major repairs and additions to building operating systems. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

BACHELOR OF ARTS (B.A.) IN INFORMATION TECHNOLOGY

— Arkansas State University

Jonesboro, AR, US,

References available upon request

• Safely handled cleaning chemicals to comply with guidelines and procedures.

• Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations. Nepali

Native

• Hindi

Fluent

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English

Fluent

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EDUCATION

REFERENCES

LANGUAGES

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