Customer Service Representative

Hector M. Gonzalez, Jr.

**** ******* *****

Palmyra, NJ 08065

(856) 838 - 2652

************@*****.***

Diversely skilled, friendly, and experienced team member EXPERIENCE

Season’s Pizza - Cinnaminson, NJ—Driver/Service Representative SEPTEMBER 2022 - PRESENT

Ensuring customer satisfaction by delivering friendly and efficient customer service with concise deliveries in a timely manner.

Trenton Police Department - Trenton, NJ— Police/Staff Officer OCTOBER 2001 - MARCH 2019

Fourteen years on the patrol department, three years as staffing officer. Varied duties including crisis resolution, information entry, maintaining order, citizen assistance, and staffing of patrolling officers. United Parcel Service - Hamilton, NJ — Logistics/Delivery NOVEMBER 1991- OCTOBER 2001

Developing delivery logistics, loading and unloading trucks for shipping, and utilizing customer services skills to deliver parcels in an efficient and friendly manner. EDUCATION

Trenton Police Academy - Trenton, NJ — Officer Certification OCTOBER 2001 - MARCH 2002

Specialized training for officer duties, including conflict resolution, tactical approach, public safety strategies, and citizen assistance.

McCorristin Catholic High School — Diploma

SEPTEMBER 1982 - JUNE 1986

Generalized high school curricular studies, such as Math, Science, Literature, and History. SKILLS

Customer service. Information entry. Strategic coordinating. Conflict resolution. Problem solving. Manual abilities.

AWARDS

Commanding Officer Commendation (2002) for identifying and locating a robbery suspect. Citation for Meritorious Service (2003) for locating and apprehending a robbery suspect. Commanding Officer Commendation (2002) for identifying and locating a robbery suspect. Certification (2011) for Crisis Team Training.

LANGUAGES

English

Spanish (Verbal)

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