Customer Service Delivery Driver
Resume:
Manager/Supervisor
Experienced manager with over ten years of experience
effectively managing various projects. Highly motivated professional ready to problem solve and provide excellent customer service. Great research and conflict resolution skills. Career Objective
Work Experience
CLARENCE OWENS ***************@*****.***
Analytical
Team Player & Leader
Critical Thinking & Conflict Resolution
Exceptional Communication
Detail Oriented & Quick Leaner
Additional Skills
Express Courier
Picked up & delivered packages of various sizes on scheduled routes. Provided same day medical and legal documents deliveries 03/2018 - 12/2019
Quicksilver
07/2015 - 08/2017 Delivery Driver
Delivered auto parts to assigned mechanics and auto dealerships Collected payments
Diligent Delivery
Services
Tier I Technical Support Agent - Temp
Provided exceptional customer service and support to customers related to tablets, mobile phones, digital TV’s, computers & other products. Proactively identified recurring issues to improve processes. 11/2014 - 07/2015
Samsung
Merchant Support Analyst I/Relationship Manager
Assessed incoming calls for credit card recovery requests. Provided preliminary fund research assistance for missing and duplicate batches / transactions.
Acted as liaison and advocate on behalf of customers with third-party vendors to insure their problems were resolved.
02/2012 - 11/2014
Chase Payment Tech
01/2023 - 02/2024 Warehouse Reclycling/Supplies Lead District Photo Managed accounts receivables during 12 hour shifts, walking 10K+ steps daily Transporting products with forklift
02/2024 - Present Supervisor
Factor Foods Oversee daily operations in a fast-paced food production environment, ensuring adherence to quality and safety standards. Train and mentor team leads to foster a collaborative and efficient working environment, enhancing team performance and productivity. Conduct through inspections of packaged products to ensure compliance resulting in a reduction in quality-related issues. Assist in the maintenance and enforcement of Good Manufacturing Practices
(GMP) to promote a culture of safety and quality within the facility. Collaborate with cross-functional teams to implement continuous improvement initiatives, driving operational excellence and efficiency. Operate various forklifts (reach, standing, sit-down & clamp forklifts) to facilitate efficient material handling and support production processes. 01/2020 - 12/2023 Independent Contractor Carrier
Amazon Flex Delivered packages of various sizes and same day medical and legal documents deliveries while communicating with dispatch regarding routes
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