Technical Support Customer Service
Resume:
Edwin Drew
Lorton, VA *****
********@*****.***
Detail-oriented IT specialist with a strong foundation in troubleshooting, system maintenance, and customer service. Proficient in identifying and resolving technical issues, ensuring system efficiency, and supporting users across various technical environments. Demonstrated ability to provide exceptional support, communicate complex technical concepts, and ensure adherence to security standards. Education
AUGUST 2013 – MAY 2017
Bachelor of Arts Political Science/Presbyterian College Certifications
Google Project Management, Google Coursera
CompTIA, Security +
Experience
AUGUST 2024 – PRESENT
Paraprofessional Health Training Assistant/Davis Career Center
• Lead the implementation of digital systems for training programs, ensuring accuracy and security.
• Provide daily technical support, troubleshooting hardware and software issues.
• Generate system performance reports, recommend improvements, and ensure compliance with security standards.
• Assist in the development of internal controls to maintain data security. SEPTEMBER 2021 – AUGUST 2024
Long-Term Substitute Teacher (Computer Information System)/Alexandria City High School
• Delivered technical support to faculty and students, resolving IT-related issues in a classroom setting.
• Designed and implemented IT lesson plans focusing on cybersecurity and technology fundamentals.
• Collaborated with school administration on the integration of IT systems to improve teaching outcomes.
APRIL 2020 – JUNE 2021
Support Staff/Dominion Youth Services
• Monitored IT systems to ensure service delivery and compliance with internal policies.
• Provided IT system updates and communicated technical insights to non-technical staff.
• Coordinated IT support for internal operations, enhancing efficiency. OCTOBER 2018 – FEBRUARY 2019
Instructional Assistant/Rose Hill Elementary School OCTOBER 2018 – MARCH 2020 OCTOBER 2021 – PRESENT
Assistant Coach/ Alexandria City High School, Thomas A. Edison High School
• Assisted in the use of educational technology, troubleshooting issues to maintain classroom productivity.
• Supported teachers and students in resolving IT-related challenges during lessons. 2
Skills
Google Workspace • Microsoft Office • Team player • Project Management • Leadership and Team Management • IT System Management • Data analytics • Technical Support • Adaptability • Attention to Detail • Conflict Resolution • Communication Skills • Customer Service
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