Customer Service Assistant
Resume:
Medilia Josue
Miami Fl *****
************@*****.***
OBJECTIVE
Bilingual English & Creole C ustomer Service Assistant, with Bakery Clerk and Warehouse Distribution experience. Seeking a challenging and rewarding position; that will foster and enhance my Customer Service skills. A positive atmosphere where I can implement new skills in a stable and dynamic work environment.
EDUCATION
Licée Lamenaire - Saint Louis Du Nord, Haiti ( 2000 - 2004 ) High School Diploma
QUALIFICATIONS & SKILLS
● Managing phone activity including providing general knowledge to customers
● Working with other departments as a team
● Skillfully selling product by providing customers with accurate information, sampling product and communicating promotional sales
● Excellent communication skills to promote baked goods
● Operate fryers, ovens, bread slicer, wrappers, scales & other equipment safely
● Ability to multitask and prioritize
● Accepting & preparing special orders
● Inventory stocking including moving items from bulk pallets into storage rooms, coolers
& freezers
● Filling, maintaining, rotating products & ingredients and cleaning displays
● Ability to handle stressful situations
● Ability to complete assigned tasks without direct supervision in a timely manner
● Reporting any shortages and spoiled or damaged product to Manager
● Ability to receive feedback and implement processes for improvement
● Ability to follow directions from Department Manager
● Ability to prioritize tasks based on customer and business needs
● Knowledge of basic math
● Able to deliver friendly, courteous, prompt customer service
● Able to interpret, understand and follow instructions and solve problems
● Able to work in coolers, freezers, heat & noisy equipment
● Able to be on my feet for long periods of time
● Can adapt in new environment
● Great communication skills, work well with others EMPLOYMENT EXPERIENCE
Grupo Sur Inc
Miami, FL (November 2019 – March 2020)
Bakery Clerk
● Preparing baked goods and other items for sale
● Arranging and wrapping bakery products
● Placing bakery items in display cases
● Operating machines such as bread slicers, ovens etc..
● Ensuring the stocks are properly displayed in the shelves
● Using decorating tools to decorate cakes and pastries
● Taking and filling customer’s order
● Assisting customers in self-service section
● Working with other departments as a team
● Resolving shoppers complaints within scope of authority; otherwise refer the matter to management
● Entered orders into computers
● Performed food preparation duties
Perko Inc
Miami, FL (February 2021 – June 2023)
Merchandise Packer
● Weighing packages and labeling them appropriately
● Inspecting packages to ensure they are not damaged
● Inspecting shipping containers to ensure they meet shipping regulations
● Assembling daily orders by shipping location or any other shipping categories
● Keeping records of packages including delivery notes, invoices, etc.
● Filling out packing and order forms with the relevant shipping information
● Sealing shipping containers and labeling them appropriately
● Cleaning shipping containers and other shipping supplies References Available Upon Request
Contact this candidate