Customer Service Front Desk

MAUREEN MILLER

**N*** Westhill Rd West Dundee, IL 60118 mobile # 847-***-**** **********@*****.***

WORK EXPERIENCE

Bowlero Corporation – Cayce, SC – Bartender, Server, Front Desk Associate Jan 2024 -- Present

●Interacted with customers to provide an exceptional level of service

●Seated and served guests

●Assisted management in training new employees

●Input orders in POS and processed both card and cash transactions

●Translated food & beverage items

Walgreens - West Dundee, IL & Columbia, SC - Customer Service Associate Apr 2020 – Jan 2024

Completed cash, card, check, and Western Union transactions

Manage the photography department and photography sales

Unload, stock and display products

Handle customer complaints and inquiries

Translate when needed

Macy’s Department Store - West Dundee, IL - Sales Associate Nov 2019 – Mar 2020 (store closed)

●Handled purchases, returns, on-line pickups and adjustments

●Provided translation services and helped resolve disputes

●Asked to stay on to assist the liquidator when Macy’s closed the store

EDUCATION

University of South Carolina, Columbia, SC - Class of 2025, Dean’s List Aug 2021 – Present

Bachelor of Arts in Sociology, Minor in Spanish, Expected Graduation December 2024

Relevant completed coursework: Calculus for BA & Social Sciences, Statistics and the Media, Statistics for Sociologists, Public Communication, Sociological Research Methods, Selves and Social Transaction, Advanced Spanish, Cultural Readings & Writing, Latin American Culture, Sociological Theory, Sociology of Families, Sociology of Law, History and Varieties of the Spanish Language, Sociology of Social Control

Universidad de la Habana, La Habana, Cuba Summer 2024

Completed Coursework: Advanced Spanish Language, Cuban Culture

Service Projects: Muraleando, Patio de Pelegrín, Akokan

Universidad del Pais Vasco/ University of the Basque Country, San Sebastián, Spain Spring 2023

Relevant completed coursework: Spanish Composition I, Spanish Composition II, Advanced Spanish, Basque Language & Culture, Reflections on Diversity in Cross-Cultural Settings

Harry D Jacobs High School, Algonquin, IL - Class of 2021 (GPA 3.89/4.0, Weighted 5.4/6.0)

Dual Language Curriculum – Kindergarten through High School

AWARDS & ACTIVITIES

Seal of Bi-literacy (English/Spanish)

Omega Phi Alpha National Service Sorority (Secretary Exec Member Fall ‘22, Leadership Chair Spring ‘22, Fellowship Chair Fall ’21)

CITI Program Certificate: Social and Behavioral Research Best Practices for Clinical Research

2019-2021 Northwestern University School of Medicine Discovery Program (one of 30 students selected out of 250 applicants)

Senator Don DeWitte Youth Advisory Council

JV/Varsity Volleyball Captain

SKILLS

Spanish (Fluent)

Customer Service

Conflict Resolution

Leadership

Critical Thinking

Project Management

Microsoft Office, Google Suite, R Coding

Team Building

Problem Solving

Time Management

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