Technical Support United States

MAKISHA STEWARD

**** ***** **. ******, **, ***** · 214-***-****

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My Goal is to become a valued asset to your company to succeed in an environment of growth and excellence that both meet personal and organizational goals.

EDUCATION:

Ashford University: Bachelor of Arts & Science – Currently obtaining 3.0

The Adjuster Academy of Texas: License-obtained: Texas All Lines Adjusting of Insurance

EXPERIENCE:

CARDMEMBER SERVICES BANKING REMOTE, 07/2022 - CURRENT USBANK & ELAN: WEB SUPPORT/TECHNICAL SUPPORT - UNDERWRITING – CONSUMER/ BUSINESS ACCOUNTS - DALLAS, UNITED STATES- REMOTE

• Client satisfaction: Address inquiries to clients' needs by providing accurate information on products, account payable duties including billing, balance transfers, and fraud/dispute claims. • Technical support/web applications via troubleshooting computer systems, and enrollment for online banking • Underwriting- Applications for Business/ Consumer Accounts: Status of application (Approval/Denial), Credit line Increase/decrease, update applications.

INSURANCE ADJUSTER- (ALL LINES)- LICENSED 09/2017-07/2022 HOMEOWNER OF AMERICA INSURANCE COMPANY/HOAIC DALLAS, TX UNITED STATES

• Investigated Insurance Claims to determine payment for damages or inquiries during a catastrophic event. • Communication via claims/disputes and evaluate/ inspect damages, police reports witnesses when reviewing the claims and determining/negotiate settlement of insurance claims and payouts in event of loss. • Data management, accurate documentation of claim details for audit/future inquiries and managing large caseloads.

ADDITIONAL SKILLS:

• Computer Savvy, Wpm 40 • Great Communication/ Customer Service Skills • Accounts Payable •Inbound/Outbound Calls • Fast paced environment efficient • Fast Learner and can adapt to change and great at challenges • Excel, Word, Works, Outlook, PowerPoint