Customer Service Remittance Processing
Resume:
MECHELLE
BURTON
********.********@*****.**
m
Dallas, TX 75228-8510
Bold Profile
Accomplished Senior Banking Associate with a proven track record at MidFirst Bank, driving digital transformation and streamlining operations. Expert in loan structuring and known for exceptional customer service skills. Excelled in staff training and remittance processing at IBC Bank, significantly enhancing productivity and customer satisfaction.
PROFESSIONAL SUMMARY
MidFirst Bank - Senior Banking Associate
Oklahoma City,Ok • 11/2011 - 05/2024
IBC Bank - Remittance Processing Specialist
Oklahoma City, OK • 08/1997 - 08/2011
WORK HISTORY
Championed digital transformation initiatives within the department, driving adoption of new technologies that streamlined operations.
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Provided training and guidance to new team members on remittance processing systems, contributing to their successful integration into the team.
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Developed customized reports for management to review the performance metrics of the Remittance Processing department periodically.
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Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
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Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
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SKILLS
• Loan structuring
• Know Your Customer
• Mutual funds
• Collateral Valuation
• Anti-Money Laundering
• Private Banking
• Customer Service
• Branch operations
• Cash Handling
• Customer Service-Oriented
• Teller experience
• Teller Support
• Staff Training
• Bank Sales
• Professional Demeanor
• Operations understanding
H. Grady Spruce High School
Dallas, TX • 05/1981
High School
EDUCATION
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