Customer Service Representative
Resume:
Whitney Schneider
Great customer service experience in several different fields of employment
*********************@*****.***
Nashville TN
“Customer Service Representative with 10 plus years of experience working with customer accounts and resolving product and service issues. Maintained a 95% customer satisfaction rating. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
customer service rep for AIG/Fortitude Re insurance - Nashville, TN September 2022 to Present
Remote job working from my home office
Answering calls for clients to help Start notice if death, take payments and general inquiries Research for policies
Advise clients information on their policies
Take escalation calls from unhappy clients
Answering the phone for agents from first command with all types of questions Advising clients of turnover times for claims and status on claims and so much more Knowing all about life insurance to be able to explain all kind of questions that we are asked about policies HIPPA knowledge and verification Assistant Manager
Strouds BBQ - Franklin, TN
March 2021 to September 2022
Cook all food. Smoke all meats. Manage employees. Make Schedules. Do orders for PFG. Balance Cash Drawer. Maintain top tier customer service. Take care of regular customers. Make everything run smoothly.
Server Trainer/Server
Drake's Restaurant - Franklin, TN
February 2012 to March 2021
Server with knowledge of all opening and closing duties. I train all new employees. Ordering of all inventory from GFS. Money handling and balancing the numbers at close. I also help in the kitchen with prep work and the fry and salad stations. I bartend when we are short handed as well. I have many tasks throughout the restaurant I have the experience to perform at a honorable level.
Intake Coordinator
MedSolutions - Franklin, TN
September 2008 to January 2012
Taking call from doctors and nurses to start cases to make sure insurance covered mri, cat scans, and more. Great customer service with taking at least 75 calls a day out of que. when we had hard clients to handle those calls were always transferred to me before the manager because I was good at listening and helping solve the problem at hand.
Education
High school diploma or GED
John Overton Comprehensive High School - Nashville, TN August 2003 to May 2007
Skills
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Word
• Payroll
• HR Sourcing
• Bartending
• POS
• Human Resources
• Human Resources Management
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