Customer Support Service Specialist

Michael Holder

Houston, TX

832-***-**** ***********@*****.***

Selected Highlights

Supervised, trained, and developed employees to help build better customer interactions and drive success

Through sales training, increased year over year sales by 33% and maintained customer and employee satisfaction

Maintained quality service and high-level customer support, implemented new ways to keep good relations with customers and consumers.

Primary lead for conflict resolutions helping maintain customer and employee relationships while resolving complex issues

Professional Experience

COSTCO HOUSTON, TX 2017 TO PRESENT

Merchandiser/food court/member service specialist

Food court Team Lead managing a team of 13 and increasing year over year profit by 33%

Trained employees in profition work quality, comstomer service, time management/cosistancy, and team communication

Maintined a safe work enviroment by facilitating department safety training and insured employees safety credentials were up to date and within state guidelines

Primary lead for conflict and problem resolutions, additionally helped mainitains customer and employee satisfaction by resolving complex matters

CDS HOUSTON, TX 2016 TO 2017

Club demonstration servicer

Interacted with customers, management, and employees to help demonstrate products and offered exceptional customer service to differentiate and promote products

Facilitate feedback from customers and employees directly to managers and directors, and help develop procedures that would help mitigate future issues

Take inventory and examine merchandise to identify items to be reordered or replenished

Maintained a clean and healthy environment to better serve customers and increase sales

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Microsoft SharePoint / Google Docs / Google Drive / Google Calendar / Dropbox / Social Media Management (Facebook, Instagram, Twitter)

Certifications & Professional Development

Leadership Development

Fiscal Management

Group Management

Volunteerism

Houston Food Bank / Montgomery County Food Bank / CCAT

Interests

Woodworking, Writing, Reading, Computers, Car Mechanics

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