Customer Service Front Desk
Resume:
VANESSA N. HARMON
*****@***.***
OBJECTIVE
To obtain a position in a Professional setting where my dedication, commitment and hard work will provide a career opportunity.
CORE KNOWLEDGE & SKILLS AREAS
Proven ability in creating educational materials, providing resources and acting as a liaison between Case Managers, RN and providers. Strong customer service, interpersonal, communication and writing skills. Emphasis on attention to detail, experienced with ACO programs, Colorado State laws, HIPPA, Medicare & Medicaid guidelines. Medical terminology and coding knowledge Efficient in analyzing discrepancies with the ability to multi-task in a busy environment or team setting.
Advanced levels of Microsoft Word, Power Point, OMS,Outlook and Excel. ThinkHealth, Essette, Plexis, Provider flow, Intergy, HER, PME, passport, EPIC, Allscripts, WebPT, Dashboard, Geneses, Health Connect computers systems, multiple phone systems & right fax.
EXPERIENCE
Colorado Oral Surgery 4/2024- Current
Denver, CO
Front desk Scheduler/ Receptionist
Responsibilities: Greet all patients when entering clinic, check in all patient scheduled surgeries, and confirm PO & FU appointments. Provide fee quotes, faxing, corresponding with patients via email, obtain insurance verification, x-rays, referrals, submitting pre determinations and authorizations for approval. Provide information on dental procedures, post op and pre op instructions. Updating demographics, collect & post all payments and balancing at the end of each day. Communication with providers and dental assistant regarding procedure changes.
OCC PT-OT 12/2023-3/2024
Aurora, CO
Remote Scheduler
Responsibilities: Schedule all patient appointments for physical & occupational therapy, diagnostic tests, consultations and surgical procedures. Obtaining referrals, pre-certification approvals, and clearance from primary providers for all procedures, as well as communication with health plans and primary care physicians. Coordinating with surgical centers and anesthesia groups. Document all patient concerns and request all medical records electronically.
Associates of Otolaryngology 6/2022-11/2023
Lone Tree, CO
Surgery Scheduler Coordinator
Responsibilities: Coordinate all ENT and Cosmetic surgeries with surgical center, anesthesia and RN staff as well as schedules all pre-op and post op appointments. Verifying insurance coordinating appeals and peer to peer as needed, obtain surgery authorizations and approvals and obtaining health clearances. Primary point of contact for patients and act as liaison with physician. Ensures all coordination has been made for each surgical procedure including, requesting special equipment for specific procedures and requesting specialist to assist surgery, on an as needed basis. Serves as resource and supports patients by responding to inquiries, concerns, complaints and surgery location. Coordinate availability with surgery centers and provide all CT scans for surgeries.
Addison Temp Agency/Dispatch Health 12/2019- 6/2022
Denver, CO
Care Ambassador
Responsibilities: Screen all patients with urgent care needs and coordinate availability with the operational staff. Schedule all home visits and inform the NP, medical assistant and x-ray tech with all medical urgent information, to provide medical care in patient’s home. Confirm all scheduled appointments, update demographics, cancel and re-schedule appointments, process mobile request, verification of insurance, collecting and posting payments.
EDUCATION: University of Maryland
Certificate in Accounting
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