Customer Service Representative

RAVI PATEL

CUSTOMER SERVICE REPRESENTATIVE

224-***-**** • *************@*****.*** • Des Plaines, Illinois 60018

PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high- stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

SKILLS

•

Reliability

• Self Motivation

• Microsoft Office

• Customer Service

• CRM Software

• Data Entry

EXPERIENCE

• CUSTOMER SERVICE REPRESENTATIVE Speedway LC Buffalo Grove, ILLINOIS

Handled customer complaints and inquiries in a courteous and efficient manner.

Developed strong customer relationships and loyalty through effective communication.

Responded to telephone inquiries and complaints following standard operating procedures.

Processed orders, returns, and exchanges in an accurate and efficient manner.

EDUCATION

• DIPLOMA NI MECHANICAL ENGINEERING LCIT Engineering Institute

LANGUAGES

Gujrati Native

[Language) Fluency Multitasking Abilities

Document and Records Management Account Updates

Sales Transactions

December 2016 - January 2024

Demonstrated excellent communication skills, both

verbal and written, in order to effectively interact with customers.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Greeted customers yb name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Maintained an updated knowledge base of current products, services, pricing, promotions.

•

Hindi

•

English Intermediate

March 2012

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