Custom services

Ernesto Penate

305-***-****, *************@*****.***

https://www.linkedin.com/in/ernesto-penate-933a91322/ Skills

• Bilingual (Spanish)

• Hardware and software

troubleshooting

• Technical Documentation

• Leading and facilitating

user training

• Physical Stamina and

Strength

• Customer support and

communication

• Basic cybersecurity

principles

• Customer service and

satisfaction

• Inventory and supply

management

• Sales and Negotiations

• Staff training and

development

• Flexibility and Adaptability

• Conflict resolution and

problem-solving

• Health and safety

compliance

• Communication and

interpersonal skills

• Point of Sale (POS) system

proficiency

• Team Leadership

• Attention to Detail

Work Experience

IT Technician Assistant [03/2019] – [01/2024] University of Havana. Cuba

• Provided technical support to end-users both remotely and on-site

• Diagnosed and resolved hardware, software, and network issues

• Assisted in setting up and configuring desktops and peripherals

• Conducted routine maintenance and updates on systems and software

• Assisted in the implementation of new IT projects and system upgrades

• Provided training and support to users on new systems and software

• Installed and configured operating systems, software, and drivers

• Troubleshooted network connectivity problems and ensured reliable internet access

• Educated users on best practices for security and system usage Assistant Manager [10/2015] – [03/2019] Gustozzo Restaurant. Cuba

• Assisted the General Manager in daily operations and management of the restaurant

• Supervised and coordinated activities of the staff to ensure efficient service and customer satisfaction

• Managed inventory, ordering supplies, and ensured stock levels were maintained

• Conducted staff training and development programs to improve performance and adherence to standards

• Ensured compliance with health and safety regulations and company policies

• Assisted in marketing and promotional activities to increase customer engagement and sales

• Analyzed customer’s records and data to clean unnecessary files and remove clutter.

• Opened and closed the restaurant, ensuring all procedures were followed

• Handled customer complaints and resolved issues promptly and professionally

• Conducted regular inspections to ensure all equipment and facilities were in good working condition

• Collaborated with the General Manager to set sales targets and monitor progress Education

B.S. in Information Science University of Havana, Cuba

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