Customer Service Success
Resume:
Theo Dynia
Objective
A challenging opportunity to leverage my experience, education, and communication skills and provide excellent customer service
Experience
Customer Success Manager / Lead Host
2021–23, Glass Ceiling, San Francisco, Calif.
• Book, greet, and orient guests to the Glass Ceiling rage room experience
• Respond daily to customer inquiries within 24 hours
• Train rage hosts and propose process improvements and worker manual updates
• Help create quotes for private events and partnerships with new glass and electronics providers Sales Associate
2019–20, BODY-SF/Citizen Inc., San Francisco, Calif.
• Assisted with bimonthly inventory, cataloging, organization of data, and cross-checking invoices against shipments to ensure accuracy
• Met or exceeded daily goals by promoting sales, ticket sales, and local events
• Assisted buyer with visual merchandising and creative direction Seasonal Stylist
2018–19, Levi’s Plaza–Headquarters, San Francisco, Calif.
• Translated natural fashion sense into specific clothing recommendations
• Exceeded daily goals by recommending accessories and premium Levi’s merchandise Certified Hemodialysis Technician
2016–17, DaVita Dialysis–Davies Campus, San Francisco, Calif.
• Conducted patient assessments and observations, measured vital signs, cannulated vascular accesses, and ensured patient safety during treatment and patient education
• Confirmed dialysis machine calibration to proper pH, bicarbonate, pressures, and temperature
• Administered medications such as heparin, lidocaine, and saline Flight Attendant
2009–14, Virgin America Airlines, Burlingame, Calif.
• Performed safety and outstanding customer service functions onboard aircraft
• Trained in airline medical safety procedures and performed medical triage for distressed airline passengers
Education
Shenandoah University, Winchester, Va.
Bachelor of Fine Arts
Indigo Career College,San Francisco, Calif.
Dental Assistant
Certifications
Dental Practice Act (2-hour course DBC approved)
BLS (AHA) 2023 (4-hour course)
Bay Area Medical Academy, San Francisco, Calif.
Certified Phlebotomy Technician (CPT 1)
CA Radiation Certification (32-hour course)
Dental Assisting Program Completion
CA Standards in Infection Control (8-hour course)
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