Customer Service Operations Associate

JG Juan Grullon

Davie, FL ***** 305-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

At GoPuff, I spearheaded operational enhancements, elevating efficiency by streamlining workflows and optimizing space layout. Expert in procedure development and interpersonal communication, I mentored new staff, ensuring adherence to best practices. My approach led to significant improvements in operational productivity and team cohesion, showcasing my ability to drive results and foster professional growth.

SKILLS • Customer Service

• Verbal and written communication

• Deadline Management

Interpersonal and written

communication

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• Procedure Development

• Operational Efficiency

• Supply Ordering

• Process Improvements

WORK HISTORY OPERATIONS ASSOCIATE 08/2021 to CURRENT GoPuff Hollywood, FL

Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

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Trained and mentored new team members, fostering a positive work environment and promoting professional growth.

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• Followed shipping and receiving procedures for goods and materials. Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.

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Improved operational efficiency by implementing new processes and streamlining existing workflows.

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Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.

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EDUCATION Industrial Engineering 09/1982

Universidad Mundial Dominicana, Santo Domingo,Dominican Republic LANGUAGES English

Professional Working

Spanish

Native or Bilingual

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