General Manager Guest Services
Resume:
ANTIONETTE RALEIGH
GENERAL MANAGER/ASSISTANT
GENERAL MANGER/ OPERATIONS
MANAGER
OBJECTIVE
· Secure a responsible career opportunity to
fully utilize my training and skills, while making a significant contribution to the success of the
organization.
SKILLS AND ABILITIES
Risk Management Assessment and Strategic Planning
and Implementation
· Effective Cross-Functional Communicator
and Solution Oriented professional
committed to high achievement
· Analytical, collaborative, and critical thinking skills, and the ability to make decisions in complex senarios
Cultivates and maintains strong collaboration and
working relationships with internal and external
clients
· Proving training while creating a business
professoinal atmosphere
with first class customer service mind set
VITALS
Dallas, Texas (Dallas-Fort Worth
area)
E Email:
***********************@*****.***
EXPERIENCE
Double Tree Richardson
Assistant General Manger 3/2024 to present
● Assist the General Manager in day to day operations including revenue generation programs and creation of financial reports.
● Ensure recruiting hiring an training for Guest Services based on occupancy.
● Ensure the efficient operation of the hotel in the absence of the General Manger by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Four Points Sheraton
Assistant General Manager 2/2023 to 3/2024
● Assist the General Manager in day to day operations including revenue generation programs and creation of financial reports.
● Ensure recruiting hiring an training for Guest Services based on occupancy.
● Ensure the efficient operation of the hotel in the absence of the General Manger by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Double Tree Campbell Centre
Assistant Operation Manager 2/2022 to 2/2023
Assist the General Manager in day to day operations including revenue generation programs and creation of financial reports.
Ensure recruiting hiring an training for Guest Services based on occupancy.
Ensure the efficient operation of the hotel in the absence of the General Manger by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Homewood Suites Dallas - Park Central
Assistant General Manager 7/2021 to 2/2022
● Assist the General Manager in day to day operations including revenue generation programs and creation of financial reports.
● Ensure recruiting hiring an training for Guest Services based on occupancy.
● Ensure the efficient operation of the hotel in the absence of the General Manger by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments.
Tru by Hilton The Colony
General Manager 6/2020 to 7/2021
● Function as the primary leader of the hotel
● Responsible for all aspects of operations including guest and associate satisfaction, human resources, recruitment, training and developing, counseling, performance and management, financial performance, sales and revenue generation.
● Analyze business results and work with leadership team to develop effective strategies to address needs.
● Prepare annual operational budget including a sales marketing and revenue management plan.
Hampton Inn & Suites Duncanville
Sales Manager 8/2019 to 6/2020
● Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in hotel business plan.
Hampton Inn & Suites Dallas Central
Operations Manager 11/2018 to 7/2019
● Directly supervise front desk staff of 2 - 25 team members. Tru by Hilton Garland - Richardson
General Manager 5/2018 to 11/2018
● Function as the primary leader of the hotel
Responsible for all aspects of operations.
Homewood Suites Lewisville
Assistant General Manager 6/2015 to 5/2018
● Assist the General Manager in day to day operations including revenue generation programs and creation of financial reports. Hampton Inn & Suites Dallas-Desoto
Front Desk Supervisor 8/2014 to 6/2015
● perform duties as requested by management
Contact this candidate