United States Customer Care
Resume:
BRANDON REDDEN
Leander,****1
***********@*****.***
Work Experience
Construction Manager-Gehan Homes Feb 2020-Present
• Built tract homes and homes with custom options
• Managed 20-30 homes at a time
• Managed multiple communities at once
• Top 5 in customer surveys and production for multiple months
• Built in Hutto and Georgetown
• Managed warranty tickets
Construction Manager-Chesmar Homes Feb 2019-Feb 2020
• Built homes with custom options including 2 model homes
• Had 23 homes with custom options in production at one time
• 89% of one-hundred percent satisfaction on customer surveys
• Built in Pflugerville, Leander and Georgetown
• Managed warranty tickets
Customer Care Representative- Lennar Inc. June 2018- Feb 2019
• Work with homeowners to meet needs of warranty
• Use of Sales Force, CRM, and BuildPro
• Manage from 30-60 tickets at one time
• New Home Orientations
HVAC Technician Apprentice- Du West Aug 2016- May 2018
• Install new Air Conditioning/Furnace units
• Repair units for commercial and residential
Sergeant Squad Leader- United States Army Aug 2015- May 2016
• Lead a squad of eight soldiers
• Delegate duties to team leaders and their soldiers
• Kept squad mentally and physically prepared for duty Sergeant Team Leader- United States Army Dec 2014-Aug 2015
• Lead team on over 100 missions during deployment
• Held the role of higher ranking enlisted during missions Machine Gunner in Infantry- United States Army July 2011- Dec 2014 BRANDON REDDEN
Awards and Recognitions
Feb 2013-Selected for promotion to specialist at earliest point in career Feb 2015- Combat Infantryman’s Badge
Feb 2015- Afghanistan Campaign Medal with two Combat Stars Feb 2015- Army Accommodation Medal
March 2016- Army Achievement Medal
July 2017- Best Ticket Completion Time- Lennar
2017- Most Tickets Closed during several months
2020-Acknowledged company-wide by a trade for excellent work on a model home 2022-Top 5 in customer survey and production for multiple months Education and Additional Training
2011 Shady Spring High School
2011 Combative Level 1, United States Army
2011 Air Assault School, United States Army
2016 Pegasus First Responder, United States Army
2016 Retail Ready (HVAC Technical School)
2016 EPA Certified
2018 OSHA 10-Hour Certified
Proficient in Build Pro, Sales Force, CRM and SAMS References
Kim Wanslow
CEO Floor King Carpet One
George Strmiska
Warranty Manager- Lennar Homes
Scott Davis
VP of Purchasing- Chesmar Homes Mid City
BRANDON REDDEN
Customer Reviews
Photos of Work
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