Customer Service Call Center, Warehouse Worker, Guest Service
Resume:
RICHARD WHITE
Roanoke, VA *****
***********************@*****.***
PROFESSIONAL SUMMARY:
Dependable Customer Service professional brings background in inbound call center, warehouse work, and retail sales. Consistently ahead of performance requirements by working hard and minimizing errors. Dedicated to team success and always ready to help others. Offers 15+ years in customer-facing environments and top-notch abilities in packaging, shipping, and merchandising. Trained in safety compliance.
SKILLS:
● Customer Service ● Pallet Jack Operation ● Order Picking
● Account Setup ● Shipment Preparation ● Inventory Control
● Quality Control ● Stock Management ● RF gun operation
● Sales Support ● Warehouse Support
PROFESSIONAL EXPERIENCE:
Aramark - Jan 2016 – Sept 2022, May 2023 – Present
Warehouse Picker
Met performance targets by quickly identifying, locating, and counting merchandise for each order.
Maintained accurate tracking for order movements with use of RF scan gun.
Picked, packed, and loaded orders based on information from pick tickets.
Served customers via inbound phone call to resolve issues, set up new accounts, and fulfill orders.
Resolved customer questions and issues, liaised with Field Sales staff to set up on-site sales calls as requested.
Processed customer payments via internal systems
Performed Quality Assurance checks on personalized products to ensure accuracy and compliance with customer standards.
Monitor warehouse floor for safety hazards and remediate as needed.
Match labels and manifests to corresponding wave of orders.
Randstad Staffing – on-site at Eaton – Sept 2022 – Jan 2023
Warehouse Associate
Assembled and tested sophisticated industrial lighting apparatus to ensure functionality and compliance with U.S. Navy standards.
Material handling of electrical components within safety requirements.
Operated production-floor machinery and various hand tools in product assembly.
Verified sufficient parts inventory levels and ordered parts as needed to complete assigned production goals.
Belk - June 2014 – August 2015
Sales Associate/Dock Associate
Helped customers navigate store, complete sales, and process returns.
Met or exceeded individual sales goals and key performance indicators (KPIs).
Increased per-customer revenue with suggestive selling practices.
Built attractive displays and merchandised products.
Assisted with receiving, pricing, and merchandising.
Resolved customer concerns using strong communication and conflict management skills.
Provided concierge-level care to bridal registry customers through consultative merchandise selection and setup of registry.
Unloaded inbound parcels and sorted by department code.
Ensure proper merchandising of inbound stock to point-of-sale standards and within deadlines to promote guest experience.
Farm Fresh April 2012 – May 2014
Assistant Produce Manager
Enhanced produce appearance and shelf life with proper trimming, rotation, and crisping methods.
Monitored department compliance with health department regulations.
Promoted sales using diverse promotional strategies, including attractive displays and special discounts.
Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors.
Oversaw department workflow, task delegation, and performance.
Eliminated resource waste through effective monitoring and improved controls.
EDUCATION:
Valencia H.S. – Placentia, CA
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