Customer Service Success

ATLANTA, USA, ***** • ************@*****.*** • 470-***-****

ASHLEY WESLEY

Customer success manager

PROFESSIONAL SUMMARY

Customer Success Manager with 10 years of experience excelling in project management, data analysis, and conflict resolution. Demonstrated ability to enhance customer satisfaction and retention through strategic sales and team-building initiatives. Adept at driving process improvements and delivering measurable results. EMPLOYMENT HISTORY

STORE MANAGER Aug 2017 - Nov 2024

Mae's Bakery Atlanta, GA

CUSTOMER SERVICE PROFESSIONAL Nov 2019 - May 2020

Nordstrom Dunwoody, GA

CUSTOMER SERVICE QUALITY ASSURANCE ANALYST Jul 2020 - Sep 2021 Wipro -United HealthCare Chamblee,Ga

B2B ACCOUNT EXECUTIVE Jun 2021

Parkmobile Phoenix

SKILLS

Project Management, Data Analysis, Conflict Resolution, Sales Strategy, Team Building, Inventory Management, Customer Retention, Leadership, Performance Metrics, Process Improvement, Training Development, Customer Engagement, Relationship Building, Time Management.

EDUCATION

BACHELORS DEGREE IN HEALTHCARE INFORMATION Aug 2010 - Jun 2011 University of Phoenix Northsprings,GA

Did not complete program

Managed daily operations, increasing sales and customer satisfaction through effective team leadership. Implemented inventory control systems, reducing waste and improving stock accuracy. Trained and mentored staff of up 9 employees, fostering a collaborative and efficient work environment. Resolved customer complaints promptly, enhancing overall store reputation and loyalty. Resolved customer inquiries, achieving high satisfaction scores and fostering repeat business. Handled returns and exchanges efficiently, minimizing wait times and improving service quality. Collaborated with team members to streamline processes, enhancing overall customer experience. Monitored customer service interactions to ensure compliance with quality standards, enhancing overall service. Identified and addressed service gaps, leading to improved customer satisfaction and retention. Analyzed customer feedback to develop actionable insights, driving continuous process improvements. Collaborated with teams to implement training programs, resulting in measurable skill enhancements. Generated detailed reports on performance metrics, aiding in strategic decision-making. Managed client accounts, increasing revenue by 23% through strategic sales initiatives. Developed strong client relationships, improving retention rates by 15%. Analyzed market trends to identify new opportunities, resulting in a 12% growth in client base.

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