Customer Service Package Handler
Resume:
Ashley Cooper
Kansas City, MO *****
***************@*****.***
Customer service oriented professional with 6+ years of healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
* Academic Honors: Ultimate Medical Academy Honor Roll.
* Strong written and verbal communication skills.
* Fully capable of organizing large number of records and documents.
* Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Access.
* Typing Speed: 52 WPM.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Commercial Parts Pro
Advance Auto Parts-Kansas City, MO
February 2024 to Present
Help customers with automotive issues. Try to problem solve the issues. Utilize parts knowledge to best assist customers. Use customer service answering phones. Handle cash and card transactions. Package Handler
United Parcel Service (UPS)-Kansas City, MO
August 2018 to February 2024
* Process 450 pieces of mail per hour, label mail, prepare boxes, and ship parcels to various locations.
* Complete quality inspections of each box to ensure that there is no damage to packages.
* Read labels, verify numbers, carry out instructions, and complete tasks in required time limits. Assembly Worker / Machine Operator / Forklift Driver United Parcel Service (UPS)-Riverside, MO
September 2020 to December 2020
Seasonal)
* Ran and troubleshot production line machinery and performed minor repairs as needed.
* Operated forklift, followed food safety guidelines, enforced procedures, and loaded and unloaded products.
* Operated within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA). Home Health Aide / Private Care Assistant
Best Choice Home Health-Overland Park, KS
June 2014 to August 2018
* Assisted with activities of daily living such as bathing and dressing, shopped for groceries, and cooked meals.
* Took and recorded vital signs, passed out medication, scheduled appointments, and organized transportation.
* Documented patient health status and reported to nurses and taught self-care skills to patients. Education
Associate of Science degree in Management
Ultimate Medical Academy
2021
Skills
• Business Operations
• Practice Structure
• Leadership & Management
• Medical Administrative Procedures Healthcare Ethics
• HIPAA Compliance
• Accounting
• Payroll
• Appointment Scheduling
• Insurance Verification CMS 1500
• Processing Co-Payments
• UB-04
• Insurance Billing Procedures
• Insurance Claim Cycle Medical Terminology
• Electronic Health Records (EHR)
• Electronic Medical Records (EMR) Health Records Management
• Medical Records Management
• Human Resource Management Organizational Improvements
• Interpersonal Professional Communications
• Accounts Receivable
• Employee Orientation
• Medical Office Experience
• Microsoft Access
• Transcription
• Recruiting
• Medical Scheduling
• ICD-10
• CPT Coding
• Data Entry
• Medical Coding
• ICD-9
• Phone etiquette
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Epic
• Anatomy Knowledge
• Triage
• Vital Signs
• Medical terminology
• Warehouse experience
• Shipping & receiving
• Customer service
• Typing
• Leadership
• HIPAA
• Microsoft Access
• EMR systems
• Forklift
• Medical coding
• Anatomy knowledge
• Accounts receivable
• Payroll
• Cooking
• Human resources
• Vital signs
• Epic
• Records management
• Recruiting
• Medical terminology
• Medical records
• Load & unload
• Forklift
• Load & unload
• Customer service
• Assembly
• Leadership
Certifications and Licenses
Forklift Certification
CPR Certification
Contact this candidate