Customer Support Specialist

Reina Figueroa

Customer support specialist 917-***-****

**** *** *** *** **, Howard Beach, USA, 11414 ******@***.***

Professional summary

Customer support specialist adept at handling customer inquiries and complaints, proficient in CRM software and bilingual communication. Collaborates effectively with cross-functional teams to drive continuous improvement in customer support processes.

Employment history

United States Tennis Association Customer Support Specialist New York City

Feb 2020 - Sep 2020

Accepted payment arrangements for upcoming events.

Resolved customer inquiries efficiently through effective communication and problem-solving skills.

Customer Service (Expert)

Customer Satisfaction

CMR (Experienced)

Interpreter (expert)

Worked closely with cross-functional teams to implement customer feedback, improving service delivery and customer retention.

Proactively engaged with customers to provide exceptional support, fostering a positive brand image and customer loyalty.

Provided personalized aid to high-value clients, fostering strong relationships, and boosting customer loyalty.

Verizon Communications Customer Service Representative New York City

Aug 1988 - Oct 2016

Handled customer inquiries and complaints, ensuring satisfaction and retention.

Utilized CRM software to track and manage customer interactions.

Collaborated with team to improve service processes, enhancing overall performance.

Provided feedback to management, contributing to service improvements.

Achieved a 95% customer satisfaction rate by resolving complex issues swiftly and effectively.

Proactively engaged with customers to gather feedback, resulting in service enhancements and increased loyalty.

Worked closely with cross-functional teams to enhance customer support processes, leading to improved service delivery.

Skills”

Education

Communications Nassau Community College New York

Oct 2008 - 2012

Some college in Communication

Languages

Spanish/English (Expert)

Custom section

Interpreter Private medical

Serve as a Spanish interpreter for a medical facility to aid in communicating with their Spanish speaking only patients.

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