It Support Specialist

Ernest Tamba

www.linkedin.com/in/t-ernest-ab**b**34

********@*****.*** Hanover, PA 443-***-****

CERTIFICATE

Google IT Support Professional Certificate

Google

IT Support Specialist; Business analyst

QUALIFICATIONS

Operating Systems: Windows (7, 8, 10), macOS, Linux (Ubuntu) Hardware: Installation, troubleshooting, and maintenance of desktops, laptops, printers, and peripherals

Software: Microsoft Office Suite

Knowledge of ServiceNow ticketing system: Log all incidents, service requests,

Working knowledge of monitoring tool Solarwinds,

Knowledge of PC imaging, Veeam

Security: Antivirus software (Symantec, McAfee), firewalls, basic cybersecurity practices

Soft Skills: customer service, written communication, project management Business analytics: Manipulation and creation of Excel spreadsheets; including but not limited to standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results. RELATED EXPERIENCE

Home Laboratory

Desktop Support Technician Hanover,PA,U.S

02/05/2014 to present

• Provide technical support and assistance

• Troubleshoot issues on laptops, and desktop software, PC imaging. Penguin Random House Westminster,Maryland

Forklift Operator 08/01/2016 to present

Unloading materials and merchandise from incoming vehicles and stacking them to assigned places.

IT Support Specialist Cameroon

Enterprise Shekina 07/2007/- 09/2013

• Provided technical support to 200+ clients, resolving hardware and software issues in-person support.

• Installed and configured operating systems, software applications, and peripheral devices, ensuring optimal performance and compatibility.

• Managed network infrastructure, including troubleshooting connectivity issues, configuring routers and switches, and implementing security protocols.

• Conducted user training sessions on IT systems and software applications, improving employee proficiency and productivity.

EDUCATION

Carroll Community College Westminster, Maryland

University of Yaounde Yaounde,Cameroon

PROFESSIONAL DEVELOPMENT:

• Completed online course in Google IT Support on Coursera.

• Completed online Course in Business Analytics with Excel on Coursera.

• Completed courses in Comptia A+, Comptia Network+ and Comptia Security+ at Carroll Community College Westminster, Maryland.

• Completed course in Desktop Support Technician at NEF,Cameroon Languages:

• English

• French

Contact this candidate