Customer Service North Carolina

Michael L. Johnson

**** ****** ***** **** *****, North Carolina 27265

336-***-**** *******.******.********@*****.*** Veteran with Expertise in Operations, Logistics & Management Motivated and dependable veteran with extensive experience in customer service, operations management, shipping and receiving, warehouse management, and transportation logistics. Proven track record of effectively handling challenging situations and delivering exceptional service. Skilled in detail orientation, deadline communication, and collaboration with internal and external partners to ensure timely and budget-compliant project completion. Recognized for consistently receiving positive feedback from managers, colleagues, and clients. Seeking a position that leverages my professional experience and fosters career and personal growth.

Core Competencies:

Professional Experience:

Guilford County Clerk of Court

Deputy Clerk 7/2015 – 9/2024

Criminal Department (2015 – 2018)

• Delivered expert legal support to the public and attorneys, providing accurate updates on court hearings and dispositions.

• Efficiently entered court proceedings, processed expungements, and advised judges on key legal statutes.

• Ensured meticulous filing and compliance with legal procedures, maintaining a high level of accuracy. Estates Department (2018 – 2024)

• Guided Pro Se clients and attorneys through complex estate procedures, ensuring all filings met legal requirements.

• Managed executor and administrator qualifications, audited estate inventories, and ensured timely resolution of cases.

• Provided clear procedural direction, issued client notices, and maintained efficient office operations through proactive mail and documentation management North Carolina Department of Motor Vehicles

High Point, North Carolina

Driver’s License Examiner

12/2003 – 7/ 2015

• Evaluated eligibility for driver licenses and ID cards.

• Customer Service and Support

• Operations Management

• Facilitation and Instruction

• Problem Solving

• Leadership and Team Development

• Performance/ Talent Management

• Logistics Coordination

• Project Management

• Assessed knowledge of NC motor vehicle laws and conducted vision checks.

• Observed driving skills during road tests in various conditions.

• Advised customers on services and entered data into a database.

• Collected fees and reported daily balances.

• Received two accommodations for exceptional customer service Additional Experience

University of North Carolina at Greensboro

Warehouse Manager 08/2001 – 08/2002

• Managed supply operations, purchasing, and inventory control. Senator, USA

Warehouse/Shipping/Receiving Supervisor 09/2000 – 06/2001

• Supervised warehouse operations and staff of 6.

Airborne Express

Field Services Operations Manager 07/1998 – 09/2000

• Led operations and logistics for corporate and international accounts. Military Experience:

United States Army (Active Duty & Reserves)

Veteran Sergeant First Class Senior Drill Instructor Durham, NC 05/1992 – 2022

• Served as a senior subject matter expert for a company of 12 Reservist Drill Sergeants, leading and directing soldiers and civilian staff.

• Managed supply procurement, inventory levels, and coordinated timely deliveries.

• Deployed as a Case Manager for the Wounded Warriors Program, overseeing the care and transition of 40+ wounded soldiers.

• Developed and implemented policies and procedures for the Wounded Warrior Program.

• Deployed to Iraq as a Platoon Sergeant, designing and executing supply routes for cargo and personnel. Honors and Achievements:

• Selected as a Non-Commissioned Officer of the Year

• Served as a Platoon Sergeant in Iraq ( 2007-2008)

• Served as the acting First Sergeant for The Wounded Warriors Program( 2010-2011)

• United States Government Secret Clearance

Education:

North Carolina A& T State University Political Science/Transportation 8/1984- 5/1989

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