Administrative Assistant Customer Service

Adesanya.A.Ifeoluwa

Brooklyn, NY ***** 347-***-**** **********@*****.***

WORK EXPERIENCE

Administrative Assistant, Law Office of Kehinde Jobi, (03/2023- Present)

Answer and route calls to the appropriate individuals.

Welcome clients and visitors while maintaining confidentiality and good public relations.

Draft engagement letters and process them for potential clients.

Initiate new client/matter cases in the in-house database for conflict checks.

Prepare documents for scanning, filing, faxing, emailing, or mailing, including preparing envelopes, labels, FedEx/UPS forms, and fax cover sheets.

Manage filing system.

Maintain client and contact lists and other electronic databases.

Assist with the organization and maintenance of office common areas.

Organize travel by booking accommodation and reservation needs as required.

Maintaining supply inventory and office equipment.

Case Manager, Mascara primary healthcare, Lagos, Nigeria (12/2021-2/2022)

Evaluating patient’s physical, mental, emotional, and social needs

Identifying clients in difficult situations.

Developing care plans that address patient’s needs

Working with social workers and physicians, families, services providers to ensure patient care

Monitoring care progress towards targeted outcomes

Advocating for clients

Executing case closure

Customer Service, Keystone Bank, Lagos, Nigeria (09/2015-12/2021)

Greeted and welcomed customers.

Answered incoming customer inquiries and provided accurate information or directed them to the relevant bank personnel.

Assisted customers with routine banking transactions such as deposits, withdrawals, and transfers, ensuring accuracy and compliance with bank policies and procedures.

Scheduled appointments for customers who require specialized banking services or consultations.

Maintained a neat and organized reception area, ensuring that it reflected a professional image of the bank.

Handled and distributed incoming and outgoing mail, ensuring timely and accurate delivery.

Provided general administrative support to the bank branch, such as filing, data entry, and document preparation.

Collaborated with other bank staff to ensure seamless operations and efficient customer service.

Stay updated on bank products and services and any changes in policies or procedures to provide accurate information to customers.

Handled customer complaints or concerns, escalating them to management when necessary and providing appropriate solutions or alternatives.

Customer Service, Guaranty Trust Bank, Lagos, Nigeria (3/2011-9/2015)

Greeted all guests as they enter your assigned branch.

Opened and closed saving and checking accounts for customers.

Processed wire transfers and issue certified checks

Collected and safeguarded sensitive financial data

Identified opportunities to promote banking products and refer clients to appropriate managers

Resolved all customer complaints, taking ownership from first contact to final resolution.

Assisted customers with inquiries and issues over the phone.

Completed telephone banking transactions with clients.

Provided accurate information about the bank and our products and services.

EDUCATION

Lead City University. Nigeria. Bachelor of Science Public Administration 2008-2010

Olabisi Onabanjo University. Nigeria. Diploma in Law 2004-2006

SKILLS

Microsoft Excel

Written and Verbal Communication

Problem-solving

Goal Driven

Empathetic and Courteous

Customer Satisfaction

Detail-Oriented

REFRENCES: Available upon request

Contact this candidate