Help Desk Support Technician
Resume:
Roserie Narine Adjodha
https://www.linkedin.com/in/narine-adjodha-849488115/
Staten Island, NY 10304
**************@*****.***
EXPERIENCE
Stripe, New York, NY — Help Desk Support Technician (Intern) January 2023 - July 2023
Provide in-person walkup IT Helpdesk assistance to client employees, contingent workers, and visitors.
Respond to queries, run diagnostic programs, isolate problems, and fix or escalate issues as required.
Provide technical assistance and support for the following software platforms: Office 365, Zoom, Slack, Lucidchart, 1Password, Confluence, JIRA, Adobe CS.
Provide technical phone support for both IOS and Android devices.
Experience setting up and maintaining Wlan and Wan enviroments.
Provide VPN troubleshooting methods, setups and reassignments.
Update internal/external training and troubleshooting documentation in Confluence.
Provide technical support relating to network, hardware, and software issues for both Windows and MacOS environments.
Onboarding new hires.
Provide IOS and android troubleshooting support and access support on internal and external applications.
Update Oomnitza on inventory device conditions and to track devices allocated to vendors, and employees.
Manage a queue of Jira tickets with expectations to respond/resolve tickets within predetermined SLA with 90% success rate.
Best Buy, Staten Island, NY / —Geek Squad Agent
Oct 2023 -
Follow established safety rules and regulations and maintain a safe and clean work environment.
Communicated and worked closely with team members; performed other duties as assigned.
Inventory checks on ordered electronics, e-waste, damaged and open box resale items.
Over the counter troubleshooting support with software and hardware issues with customers’ devices.
Determining the customer’s needs, selling tech support services, installing, repairing equipment and software.
Understanding customers' queries and being able to successfully answer any questions or concerns about any of our products.
Western Beef, Staten Island, NY — Front-End Supervisor February 2016- April 2019
In charge of maintaining the inventory at the front end, and ensuring all products are correctly labeled and in the correct place.
Skilled in maintaining a clean and organized work area even under the stress and pressure of a fast-paced environment.
Organizing all new team member papers, new promotions for the store, and new corporate memos for the team.
Capable of working, and solving complex time-sensitive issues, under immense stress while still acting in a calm and collected manner.
EDUCATION
Year Up New York, New York, NY — Certificate September 2022 - Present
Accruing 200+ hours of hands-on training in Information Technology Help Desk as part of a one-year career development program that includes six months of college-level courses and professional training followed by a six-month internship
Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items
Relevant courses include: CIS Advanced Excel, CIS Computer hardware, CIS 202 Operating Systems, CIS 203 Computer Network Support, BUS 202 Project Management
New York City College of Technology, Brooklyn, NY
August 2015 -
Civil engineering major
VOLUNTEER EXPERIENCE
Stoked, Brooklyn, NY — Club Member
February 2016- April 2019
Volunteered for the Hurricane Sandy relief, collaborating to coordinate with officials and send personnel out to areas requiring emergency assistance
SKILLS
Tools & Technology:
Software: Office 365, Jira, Confluence, Google
Workspace Apps, Adobe Creative Suite, Slack, Oomnitza, Excel, Active Directory Hardware: MacOs, IOS, Xerox Printers, Windows, ChromeBook, blueprints, professional note taking
Industry Knowledge:
Customer Service, Help Desk Support, Hardware/Software Support, Printer Support, Onsite/Remote
CERTIFICATIONS
Google IT Support
Professional, IT
Infrastructure Services, Professional Scrum Master™ I (PSM I)
LANGUAGES
English
Contact this candidate