Network Engineer Customer Support

Tafao Talalotu - page *

Tafao Talalotu

*********@*******.*** 253-***-****

linkedin.com/in/tafao-talalotu-24a486249

Summary

Experienced and detail-oriented Network Engineer with a proven track record of designing, implementing, and maintaining complex network infrastructures. Seeking a challenging role where I can utilize my technical expertise and problem-solving skills to contribute to the success of an innovative organization. Experience

Network Engineer

Wipro

Insuring Tasks, SLA are properly met in a timely manner, and provide troubleshooting steps as needed for each tasks. Taking action to resolve incidents within the criteria.

•Worked on servers and networking other lab device installation and device configuration.

•Configure Wave 2 Wave connections, Utilizing Quali

•Within a short time frame, I was able to learn and adapt to the new networking products such as console switches, servers, and chassis from different manufacturers such as Arista, Juniper, Ixia, Cisco, and other networking devices with different OS. This step was essential to perform my tasks since it has enabled me to access the devices and review configuration, then identify issues.

•Understanding lab network and the connections between devices within a rack and connectivity between racks.

•Capable of distinguishing between different networking cables such as single mode, multimode fiber cables and the use of each.

•Quickly learned about different transceivers distinguish between them based on their manufacture, speed, and use.

•Identify the root cause of a link down between devices and provide permanent solution.

•Introduced to different power distribution devices such as PDU and PMDU, and then learn the proper use of each distributor.

•Configuring IP addresses to devices as provided by the client.

•Commission and decommission lab devices according to client’s requests.

•Update inventory sheets to manage incoming and outgoing devices.

•Installed brand new Juniper devices model PTX10001-36MR with customer guidance and configure afterwards.

•Innovation and Mission Quality

•Properly racking and stacking, planning, and cabling devices according to the standards set by the client.

•Maintain ownership of project from start to the end and making sure that projects are properly delivered.

•Consistently communicating with the task requestor and management to ensure higher customer satisfaction.

•Manage the lab and maintain it according to the client’s standards.

•Focus on technology as a means to drive the business forward and not for its own sake. Customer Centricity

•Follow up with customer and procedures according to standards set by the client.

•Provided customer support in a timely manner to gain 100% satisfactory. Tafao Talalotu - page 2

•Earned the client’s trust that given tasks will be properly completed.

•Proactively prepared to assist the client before making the request.

•Post task completion following up with customer to ensure that the provided service meets the customer’s expectation.

•Provide proactive communication to clients and account managers.

•Work closely with the Customer Success Manager (CSM) and Managed Services Representative to maintain visibility and provide consistency to the Customer. Student

Bates Technical College

September 2021 – December 2023

Worked in data center and school facility in small labs with routers, switches and servers

•Build and configure a computer using essential components, peripherals, and various operating systems.

•Familiar with management, console cables, fiber optic cables, 10g and 100g transceivers

•Assigning IP and Installing devices including, routers and switches

•Basic handtools

•Learned to make RJ-45 network patch cables

•Manage a complex project such as Pen testing from start to finish, both individually and in teams.

•Used Server Manager to manage and/or create GPO, navigate and manage Hyper V

•Implement a virtual environment for network within a computer or server.

•Develop adaptability to use Zoom for online courses due to the pandemic.

•Secure access and protect the data in a network server.

•Learn how to install and use Virtual Machines.

•Effectively use technology to identify resources to solve networking issues, troubleshoot problems and remain current in the technology field.

•Communicate effectively with professors and fellow classmates, and in written documents.

•Analyze project requirements and gather information necessary to thoroughly understand project scope and specifications.

•Database Security w/Windows Server.

•Experiment with programs like wireshark, nessus, pgAdmin and burpsuite Lead

Puget Sound Pipe

March 2016 - March 2020

Manage a small team of shop workers

•Weld pipes and fabricate

•Cutting, grooving and threading pipes with appropriate machines

•Reviewed layouts, blueprints, diagrams, and work orders in preparation for welding or cutting metal components.

•Packing and bundling pipes to prepare for delivery to customers

•Loading/Unloading pipes from flatbed trucks by operating forklift Forklift Operator

Norvanco

Jan 2013 - Mar 2016

Pick and pack products

Tafao Talalotu - page 3

•Fill out and complete work orders

•Load and unload 53 ft. trucks

•Operate forklift

•Maintain a clean a presentable environment

Education

Associate's degree in Cybersecurity

Bates Technical College - Tacoma, WASeptember 2021 to January 2024 High school diploma

Waianae High School - Waianae, HISeptember 2000 to May 2002 Skills

• Proficient in network design, implementation, and troubleshooting.

• Strong understanding of TCP/IP, OSI model, VLANs, VPNs, and routing protocols (e.g., OSPF, BGP).

• Experience with network security technologies, including firewalls, intrusion detection/prevention systems, and secure access controls.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

• Running cables, such as fiber optics, rj45’s etc. as well as making connections between network devices in a lab data center

Contact this candidate