Customer Service Technical Support

Deneesha L Holcomb

**** ********* **. # ***,

Modesto CA 95351 209-***-**** ****.******@*****.*** SUMMARY:

Dedicated and experienced Youth Development Personnel with a background in customer service, technical support, and education. Proven ability to effectively communicate with individuals of all ages to support their growth and development. CPR certified and possessing a Clerical Assessment Certification, as well as a Guard Card. Passionate about creating a safe and nurturing environment for youth to thrive in. Available to start immediately. PROFESSIONAL EXPERIENCE:

Remote Customer Service/Technical Support Representative Faneuil 2021 - Present

- Provide excellent customer service and technical support to clients through phone, chat and email.

- Troubleshoot and resolve technical issues, while maintaining a positive and friendly demeanor.

- Utilize strong multi-tasking and problem solving skills to efficiently address and resolve customer concerns. Yard Duty Substitute

Modesto City Schools April 2021 - Present

- Monitor and supervise students during recess and lunch breaks to ensure their safety and well-being.

- Assist with maintaining order and discipline among students, and promptly address any incidents or concerns.

- Communicate effectively with school staff, parents and students to promote a positive and safe learning environment. Youth Development Personnel

Boys and Girls Club of Stanislaus County March 2023 - March 2024

- Planned and implemented engaging and educational activities for children aged 6-12.

- Facilitated group activities to promote teamwork and social skills among youth.

- Maintained a safe and positive environment for children while promoting healthy lifestyles. CERTIFICATIONS:

- CPR Certified 2023

- Clerical Assessment Certification, Modesto City Schools 2022

- Guard Card 2022

EDUCATION:

High School Diploma

Modesto High School 2018

KEY SKILLS:

Youth Development Customer Service Technical Support Education Communication Problem Solving Multi- tasking Teamwork CPR Certification Clerical Assessment Guard Card Positive Attitude Time Management

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