Business Operations Revenue Management

*** ******** **** *****, ******* SPRINGS, USA, ***16 • ***********@*****.*** • 864-***-****

TESSA WATT

Business Operations Representative

PROFESSIONAL SUMMARY

Healthcare business operations professional with 17 years of experience in optimizing financial efficiency and operational processes. Skilled in revenue management, contract execution, and strategic planning, with a proven track record of enhancing interdepartmental communication and vendor relationships. Demonstrates strong critical thinking and problem-solving abilities, committed to continuous improvement in the healthcare sector. Experienced in versatile work environments.

SKILLS

Revenue Management (Expert), Capital Management (Experienced), Contract Executing (Experienced), Vendor Reimbursement (Expert), Equipment Purchasing (Expert), Effective Oral Communication (Expert), Patient Scheduling (Experienced), Revenue Reconciliation (Expert), Purchase Procurement (Expert), Strategic Planning (Experienced), Supply Chain Experience (Experienced), Critical Thinking (Expert), Capital Budget Planning (Experienced), Problem Solving (Expert), Team Building Skills (Experienced), Remote Work (Experienced).

EMPLOYMENT HISTORY

PERIOPERATIVE SERVICES BUSINESS ANALYSTApr 2023 - Jun 2024

Spartanburg Regional Healthcare SystemPelham Medical Center

Developed and executed reports to optimize daily operations within the Perioperative Department.

Created processes to compare calendar variances, explaining expense account discrepancies.

Managed a $20M+ budget, ensuring financial efficiency and accountability.

Collaborated with vendors on payment reimbursement and implant usage for procedures.

Negotiated and verified contracts, ensuring cost-effective service and product procurement.

Analyzed and optimized $20M+ budget, enhancing financial efficiency in Perioperative Services through data-driven reporting and variance analysis.

Pioneered new processes for contract management and cost analysis, driving significant savings and operational improvements in medical supply procurement.

Fostered cross-functional partnerships to streamline services, boosting delivery efficiency and enhancing interdepartmental communication.

Spearheaded contract negotiations and vendor management initiatives, resulting in optimized pricing and improved service quality for the healthcare system.

Meticulously reviewed and processed service contracts and payments, ensuring compliance and financial accuracy across multiple hospital departments.

Developed new processes for contract management and cost analysis in medical supply procurement, driving substantial savings and operational improvements.

ADMINISTRATIVE ASSISTANT/CHARGE SPECIALISTJul 2011 - Apr 2023

Spartanburg Regional Healthcare SystemPelham Medical Center

Supported directors and managers with clerical tasks, ensuring accurate JARS reporting and smooth operations.

Assisted in payroll processing, maintaining accuracy and timeliness for over 300 employees.

Managed patient scheduling for preadmission assessments and surgeries, enhancing workflow efficiency.

Resolved insurance claim issues and reviewed coding for procedures, improving revenue cycle management.

Oversaw vendor contracts, ensuring timely payments and optimizing scrub service processes.

Collaborated with Business Integrity team to rectify failed insurance claims, enhancing revenue cycle and minimizing financial discrepancies.

Managed patient scheduling for preadmission assessments and surgical cases, significantly improving workflow efficiency and patient satisfaction.

Implemented new processes for reviewing coding of inpatient and outpatient procedures, ensuring accuracy and compliance in Epic system.

Partnered with Business Integrity team to rectify failed insurance claims, minimizing financial discrepancies and enhancing overall revenue cycle management.

PATIENT ACCESS REPRESENTATIVEOct 2009 - Jun 2011

Spartanburg Regional Healthcare SystemPelham Medical Center

• Created and established service accounts related to outpatient, inpatient and surgery cases.

• Ran insurance for service provided and verified eligibility.

• Ensured proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process.

EMERGENCY CENTER LIAISONAug 2007 - Sep 2009

Spartanburg Regional Healthcare SystemSMC – Church Street Campus

• Greeted patients that presented for treatment to the Emergency Room.

• Facilitated help to patients that seek transportation, medication filing and a meal.

• Helped patients navigate follow-up care after discharge.

• Entered patient complaints into Midas system. Provided compassionate care in Emergency Room, facilitating patient navigation through treatment, follow-up care, and discharge processes.

EDUCATION

BS IN BUSINESS ADMINISTRATIONNov 2019 - Present

Western Governors UniversitySalt Lake City, Utah

AA IN LIBERAL ARTS1998 - 2000

Spartanburg Methodist CollegeSpartanburg, SC

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