Customer Service Support

NG

OBJECTIVE

To obtain a customer service position where I can utilize my strong communication skills, problem-solving abilities, and extensive experience in providing excellent customer support to enhance customer satisfaction and contribute to the company’s success.

Customer Service

Retail

NINTI GREENE

CUSTOMER SERVICE RETAIL

******@*****.*** 470-***-****

470-***-**** ******@*****.***

N

EXPERIENCE

NATIONAL INSTITITUE OF HEALTH AND ADVANCED TECHNOLOGY

ALPHARETTA, GA 09/2023– 07/2024

Provide information on course schedules, assignment deadlines, and exam dates for online healthcare vocational school.

Assist with course selection and scheduling.

Connect students with academic advisors or tutors for additional support.

Guide students on utilization of the student portal

Correspond via email, text or chat to resolve academic enrollment issues

Guide prospective students through the enrollment process.

Answer questions about programs, courses, and admission requirements.

Help students’ complete registration forms and submit required documents.

RETAIL SALES • KOHLS• SNELLVILLE, GA 03/2022– 09/2022

SNELLVILLE (PART-TIME)

Operate cash registers and handle cash, credit, and debit card transactions.

Ensure accurate pricing, scanning, and bagging of products.

Issue receipts, refunds, credits, and change due to customers.

Welcome customers as they enter the store.

Assist customers in finding products and provide information about product features, pricing, and availability.

Answer customer inquiries and address any concerns or complaints. Conduct open and closing procedures

CUSTOMER SERVICE • APPLICA CONSULTING GROUP, LLC• 09/2019– 2021

ATLANTA, GA

Answer client phones and email correspondences for a healthcare consulting firm.

Provide detailed information about services, processes, and policies.

Manage the flow of information between clients, consultants, and other stakeholders

Schedule and confirm appointments or meetings via online and in-person Coordinate between clients and internal teams to ensure smooth service delivery.

Follow up on client requests and ensure timely resolution

Organize activities for the children

Keep a record of activities and report to parents

Provide educational assistance in learning, read to children.

EDUCATION

DIPLOMA•HIGH SCHOOL (GWINETT COUNTY, GA)

Previous – High School JROTC

Enrolling in college to pursue a degree in business

VOLUNTEER EXPERIENCE OR LEADERSHIP

Volunteered with the GA Homeless Shelter to provide resume writing services.

REFERENCES PROVIDED UPON REQUEST

Contact this candidate