Customer Service Project Management

SUMMARY

Highly motivated college student with extensive customer service and sales experience, seeking an opportunity where I can fully utilize my skills in sales, cash handling and inventory management.

SKILLS

Project Management, Digital Planning, Communication, Analytical Skills, Public Speaking, Leadership, and Negotiating, Time Management, Flexible, Detail Oriented.

EXPERIENCE

Counter Help, Panda Express Feb. 2022 – Current

Promptly handled an average of 50 customer inquiries and complaints per day with a 96% satisfaction rate.

Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.

Supported regular and monthly inventory process and reconciled stock levels to ensure accurate counts.

Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.

Maintain order accuracy and timely fulfillment for to-go orders.

Proficient with third-party delivery apps such as DoorDash, UberEats, and GrubHub that increase sales and enhance brand satisfaction with customers.

EDUCATION

San Bernadino Valley College - San Bernadino, CA Aug 2022 - Dec 2024

Associate Degree in Associate in Science Degree (AS),

Baking & Pastry Arts, 3.00/4.00

Developed culinary gold standard formulations for key new products and innovation strategies, leveraging professional chef advanced baking skills.

Operated large-volume cooking equipment such as industrial standing mixers and ovens.

Followed food safety, proper temperature monitoring, avoided hazardous situations by keeping a clean work environment.

San Gorgonio High School - San Bernadino, CA Mar 2018 - Jun 2022

High School Diploma

Catering Club President

Honor Roll Student

Perfect Attendance Award Recipient

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