Customer Service Relations
Resume:
Johnny Taylor
Professional Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Service's Inc - Company Owner
Dallas, TX
01/2016 - 04/2023
Oversaw daily business operations and financial decisions to drive profitability and growth.
Developed long-term relationships with key clients, vendors and service providers.
Resolved customer service issues with timely and professional resolutions.
Negotiated contracts with vendors and service providers to secure favorable terms of service.
Hired, trained and managed staff to cultivate productive and efficient workforce.
Managed up to 20 employees by supervising daily tasks.
Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
Cardinal IG & CG - Junior Quality Engineer
Waxahachie, TX
02/2012 - 01/2016
Contributed to root cause analysis to determine core reason for failures and errors.
Performed quality inspections and drafted reports to detail non-conforming material issues.
Supported quality team members during corrective action updates.
Coordinated with quality control staff to complete inspections.
Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Partnered with senior management to analyze issues and find appropriate solutions.
Facilitated process improvements to successfully decrease errors.
Maintained compliance with industry standards and regulatory compliance during managed projects.
Reported on non-compliance issues and other negative factors discovered during production.
US NAVY 94-97
After completion of Basic Training and Fireman ATD school. I arrived to the 7th Fleet undesignated. Soon I achieved a NATO TSC which allowed me to work in various departments( Electrical Maintenance, Electronics Technician, Radioman, Flight Quarters and Operation Specialist)
***************@*****.***
Glen Heights, Texas 75154
Skills
Company Promotion
Recruiting and Training
Budget Development
Business Growth
Human Resource Management
Profit and Loss
Policy and Procedure Implementation
Team Management
Company Risk Mitigation
Operational Efficiency
Program Optimization
Corrective Actions
Operations Oversight
Waste Management and Reduction
Process Development and Streamlining
Manage Operations
Develop Policies
Management Training
Education
Teleplan
Irving, TX
6 Sigma Lean Management
Relevant Coursework: Quality Management & Engineering
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