Customer Service Merchandise Associate
Resume:
KAREN KOCICH
Professional looking for a position within a growing organization, contributing to the success of the team and company as a whole.
Alsip, IL 60655
*****.******@*****.***
EXPERIENCE
Marshall’s (Chicago Ridge, IL)
Merchandise Associate, October 2018 to August 2024
●Excellent customer service (Merchandise Associate of the Quarter, August 2024)
●Maintained merchandise recovery
●Responsible for cash and register operations
●Performed markdowns, mark outs, and tagging operations
●Stocked merchandise as needed
Northrop Grumman Corporation (Rolling Meadows, IL)
Creative Services Manager, April 2011 - August 2018
●Managed administrative operations for a national creative team
●Maintained front-end customer service relations
●Successfully managed creative team overseeing winning campaigns
●Implemented internal SaaS solutions with IT to streamline project/approval process for campaigns, cutting the turnaround time by 65%
●Designed branding guidelines and resources for 5 global sectors
●Developed measures for budgeting and accountability, increasing efficiencies
●Attended all sector meetings for optimal team success
EDUCATION
St. Xavier University
Bachelor of Fine Arts & Graphic Design, 1997
Smith Byron Scholarship - The Art Institute of Chicago
Business Core Studies - Focus on Marketing Strategy
SKILLS
Customer Service
Merchandise Recovery
Cash Register
Tagging Operations
Adobe CC
Microsoft Office
MAC PC Platforms
Budgeting Scheduling
Talent Management Mentorw
Advertising
Brand Development Management
Full-Cycle Project Management
Digital Multimedia Management
Client Creative Liasion
UX Human-Centered Design
AWARDS
Northrop Grumman Presidential Leadership Awards:
●Branding & New Business, 2014 & 2016
●Product Solutions, 2015
●In-House Agency, 2012-2013
●Design Excellence, 2012
Smith Byron Scholarship
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