Team

TREVON GRADY

**********@*****.*** 210-***-**** linkedin.com/in/TrevonGrady

github.com/TreyGrady

EDUCATION: Key Courses: Linux Fundamentals,

CS50: Intro to computer Science Harvard IT Support Technical Skills Bootcamp Cybersecurity for Critical Urban Infrastrures MIT CERTIFICATIONS:

Security+, Network+

SKILLS:

Linux, Azure, Ticketing, SIEM, Tra c Analysis, Malware Analysis, Active Directory EXPERIENCE:

Caterpillar: Machining Specialist Team Lead Selma, TX October 2021 - Current

● Directly in charge of the training, development, and workload of 7 employees

● Diagnosed and resolved computer hardware and software issues to maintain system functionality and minimize downtime.

● Utilized ticketing systems to escalate and manage complex computer issues, ensuring timely resolution and e ective communication across support teams.

● Managed and upgraded PC hardware components to ensure optimal system performance and reliability.

Alorica: Help Desk Remote March 2019 - September 2021

● Diagnosed and resolved a range of hardware, software, and connectivity issues while delivering technical training on hardware/software to the end-user.

● Consistently met call handling goals with an 80% first call resolution ratio, and customer satisfaction.

● Assisted in the installation and configuration of various software and hardware, ensuring minimal error and zero downtime

PROJECTS:

● Created SIEM with heatmap (AZURE)

● Build gaming computers

U.S. Citizen Available for work

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