Customer Service Account Manager
Resume:
Reynaldo Balderrama
Hayward CA ****1
Professional Summary
I have 40 plus years of Customer Service and Office Services as well as supervision and management.I have worked in various disciplines, Title Insurance, ********.**********@*****.*** Retail, Photography, Office Services/Customer Service. Dedicated and highly motivated individual looking to use my experience to support your team.
Employment History
Clerk, Apple one Employment Services, Walnut Creek, CA Sep 2021- Present
● Prep closed files for scanning
● Answer Phones calls
● File documents in probate, civil and criminal courts
● Sort inner-office mail and post mail for distribution and pickup
Customer Service/Document Specialist, Copy Mat, Hayward, CA Aug 2019 - Mar 2020
● Work with customers to fulfill print projects
● Utilized various page and editing software
● Create documents for printing from customer input Managing Agent,
A Step Above Community Management, Fremont, CA Apr 2012-Oct 2014
● Responsible for monthly/quarterly billing
● Worked directly with vendors to resolve maintenance/landscaping concerns
● Worked with the board of directors to help maintain/enhance the community
Account Associate, Customer Account Manager, Account Support Representative
Xerox Corporation - San Francisco, CA
April 1981 - April 2012 (Retired)
Customer Account Manager
● Managed 25 accounts monthly with a total monthly revenue of half a million, as well as monthly billing, meetings and monthly report packages for each account
● Responsible for a team that serviced 73 sites nationwide that maintained service and consumable supply levels
Account Associate, Account Support Representative, Supervisor/Lead
● Schedule and maintain work flow to sustain customer expectation
● Train associates in standard operating procedures, maintain daily and monthly account logs and update account documentation as needed.
Education
Studied at University of Phoenix, Fremont, CA
Bachelor of Science Business & Management, Jun 2009
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