Information Technology Quality Assurance

Rajesh Krishnaiah

US Citizen 408-***-**** ***********@*******.*** linkedin.com/in/rajesh-krishnaiah A dynamic and seasoned Senior Information Technology leader with a proven track record of driving success through increasingly complex responsibilities. Deep expertise in collaboration, strategic planning, execution and organizational growth. Experience leading global teams of up to 25, overseeing everything from cloud software solutions development, and performance to quality assurance and lifecycle engineering. Leadership skills have brought numerous innovative ideas to life, transforming them into acclaimed products and features. I thrive in fast-paced, ever-evolving environments, adapting seamlessly to new challenges while guiding my teams through each pivot. As a mentor and advocate for my team, I prioritize their growth and well-being, resulting in consistently high retention rates and stellar reviews from direct reports. I hold an MBA and a Bachelor’s in Computer Science. CORE COMPETENCIES

Strategic Planning/Execution Team Leadership Staff Management Project Management/Change Management Data Analysis Decision Making Risk Management Compliance Negotiation Stakeholder Management Presentations Communication Financial/Budget Management TECHNICAL SKILLS

Management Tools: Jira, Confluence, Power BI, Azure Boards, Microsoft Office Suite, Teams Frameworks: TOGAF, FEAF, SDLC, Agile, Waterfall, RAD, TDD, DevOps, DevSecOps, CI/CD, ETL Security: CIS, STIG, NIST, CSA STAR, SOC, VCE, CVSS, CISM Cloud Platforms: GCP, AWS, Azure, GreenLake, IaaS, PaaS, SaaS, BMaaS, IaC, Microservices Enterprise Software: SAP HANA, S/4, B-1, SmartLabor, Oracle DB, ERP, CRM, OBIEE, Workday, Salesforce Back End/Front End/ML: Python, Flask, Java, Go, C/C++, SQL, JavaScript, React, HTML/CSS, TensorFlow, PyTorch Developer Tools: REST, GraphQL, API, Linux, Git, Docker, Kubernetes, Ansible, Airflow, HPE Serviceguard Databases: SAP HANA, Oracle DB, MS SQL Server, MySQL, MongoDB, Redis Performance: LoadRunner, MeasureWare, HP GlancePlus, HP JMeter PROFESSIONAL EXPERIENCE

Senior Cloud Manager, Enterprise Solutions – R&D Hewlett Packard Enterprise (HPE) – San Jose, CA 2018 – 2024

● Delivered SAP Enterprise Solutions with HPE hardware/software for horizontal/vertical scaling, achieving 1.4x ROI and exceeding KPIs by over 200%, $200+M annual revenue (for 8 years), and #1 in the market.

● Partnered with stakeholders to proactively analyze and report on critical metrics for executive, and project-level briefings, this aided to deliver all projects on time.

● Created new delivery models for customers (Deal Specific Request program, OutCome1.5) and established a review/approval process for solution design changes (reduced costs and expanded the market by 15%).

● Productized automated deployment and tuning solutions with security compliance (CIS/STIG/NIST), with drift management (on-prem, cloud). Achieved startup-like operations with a 1.7x ROI, 70% profit margin.

● Delivered cluster software (HPE SGeSAP) for distributed systems, ensuring high availability with 99.9% uptime (40% market share, instrumental in winning Nestle, PepsiCo, Samsung deals $60M)

● Managed a multi-million-dollar budget for SOW contractors/hardware, overseeing planning, software development and procurement, and managed IT operations for a 65-rack data center.

● Supported ERP needs for SMB by productizing SAP-B1 solutions to a 10% increase in market share.

● Spearheaded a secure design and development framework, incorporating best practices and improving security of solutions by 50%.

● Streamlined decision-making from security alerts and vulnerability reports, reducing critical vulnerability resolution time by 67%.

● Released proactive patches and advisories to mitigate risks for over 20,000 customers, resulting in a 30% reduction in security incidents and acted as Tier-2 customer support.

● Optimized processes to reduce development costs by 25%, QA cycles by 60%, and training costs by 40%.

● Integrated LLM-powered chatbot to provide quick access to (documents) answers / improve experience. Manager, Enterprise Solutions – R&D Hewlett Packard Enterprise (HPE) – San Jose, CA 2015 – 2018

● Published reference architectures for backup/recovery, high availability, disaster recovery/tolerance.

● Directed 10 DevOps engineers (on prem/cloud), fostering high performance through standards and best practices, yielding a 97% positive manager feedback score and a 9% YoY increase in employee satisfaction.

● Analyzed 5 years of data on issues and root cause analysis to implement a Quality Index System (this improved customer experience and boosted product quality by 60%), reported to data to executives.

● Managed change management for 7 years with updates and documentation throughout the product lifecycle, ensuring relevance and security.

● Identified cost-saving opportunities across projects and reduced recertification costs by 70% for HPE/SAP.

● Modernized customer requirement gathering application and automated software deployment/configuration processes (on prem and cloud), demonstrating the ability to identify inefficiencies and design solutions to ensure successful delivery.

● Led roadmap presentations to customers, increasing customer satisfaction by 9% and retention by 10%.

● Automated image pipeline creation/deployment, ensuring consistency while reducing build time by 60%. Engineering Lead, Enterprise Solutions – R&D Hewlett Packard – Cupertino, CA 2012 – 2015

● Delivered optimized solutions for 7K+ installations, including patches and performance enhancements.

● Automated critical system update process, leading to a 15% increase in customer satisfaction.

● Collaborated with the support and Center of Excellence teams to communicate findings on tuning and improving performance on customer systems.

● Created images, including configurations and tuning, to build high-performance SAP Appliances.

● Streamlined factory build instructions from 70+ pages to 15, helping to reduce build time by 60%. Lead Software Engineer Hewlett Packard – Cupertino, CA 2000 – 2012

● Played a crucial role in achieving a 60% market share by delivering a portfolio of HP enterprise solutions, including POC, Private Cloud, and RA offerings.

● Served as the primary engineer and lead for managing all aspects of Oracle Technical Alliance, including development and performance optimization.

● Co-developed code and HP-UX-specific optimizations, resulting in a 10% improvement in performance.

● Published benchmarks and performance proof points for Oracle EBS, Middleware, CRM, and OBIEE, contributing to a 7% increase in market share.

● Published 12 world-leading benchmarks for Oracle EBS and CRM, helping secure a 60% market share. PRIOR CAREER EXPERIENCE

Contract Software Engineer Hewlett Packard, Cupertino, CA 1997 – 2000 Software Development Engineer PCL Mindware, Bangalore, India 1993 – 1997 AWARDS

Employee of the Quarter: 5x winner out of 350 employee organization Converged: Honored as the #1 team (of 10) for contributions to the SAP HANA/LCE product roadmaps SAP Partner Excellence Award: Recognized by SAP as a top innovator, outperforming giants like IBM and Cisco President Quality Award: SAP HANA Appliance with built-in quality ahead of 20 products (Honorable mention) CERTIFICATES/COURSES

Influencing with Diplomacy University of Pennsylvania Accelerating Change Readiness and Agility University of California Berkeley Communicating Persuasively and Building Trust Stanford University Implementing Winning Strategies Columbia Business School Aligning Team Priorities execonline

EDUCATION

Master of Business Administration National University, San Jose, CA 2009 Bachelor of Engineering in Computer Science Bangalore University, Bangalore, India 1993

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