Human Resources Customer Service
Resume:
Teresa Levi
Indianapolis, IN
************@*****.***
Over 20 years of demonstrated knowledge and abilities in Human Resources and Customer Relations.
Excellent interpersonal, customer service and analytical skills. Excellent time management, detail orientated with ability to meet and exceed productivity expectations HOBBIES
Exercise
Travel
Zumba
Work Experience
Human Resources Coordinator
Lowe’s - Indianapolis, IN
July 2019 to Present
• Provides support to Contact Center Operations Management Staff
• Provide support and data Management for over 2000 associates
• Maintains and update onsite employee files and data
• Collaborates with peers to ensure processes and procedures are streamlined for HRCs in all 3 locations within the U.S.
• Facilitate and coordinate completion of Employment Authorizations and Onboarding.
• Analyze process and procedures to be streamlined for efficiency.
• Provided support to Talent Acquisitions by conducting initial contact, phone screenings, job offers and dispositioning of candidates with Kenexa
• Analyze and audit data held in all systems for accuracy and compliance. Centralized Install Coordinator
Lowe’s - Indianapolis, IN
January 2018 to July 2019
• Responsible for coordinating and scheduling installations by reviewing and managing Installed Sales paperwork.
• Contacted installers and customers throughout the process, ensuring merchandise is ready for installer pickup or delivery.
• Communicated and built relationships with installers, customers, and vendors
• Assisted with the training and coaching of employees on how to utilize the Installed Sales program and order management system.
Administrative Assistant
Creative Visions - Indianapolis, IN
October 2015 to January 2018
• Processed tax returns
• Educated taxpayers
• Managed documents.
• Managed day to day office functions
• Created marketing and promotional campaigns
• Maximized revenue through customer relationship management Settlement Specialist
Concentrix - Greenwood, IN
January 2017 to April 2017
• Performed administrative support for buyback the process of vehicles identified by Volkswagen as not being emissions compliant with government standards
• Collaborated closely with dealership staffing in the organization process.
• Scheduled appointments and payment methods of the purchase process
• Educated clients as to how the process functioned to ensure that the process was as efficient as possible
• Completed the process within the closing application, transfer of ownership and forwarded necessary documentation to the closing team.
Customer Service Representative
Hewlett Packard/BC Forward
September 2014 to June 2015
• Responded to members, providers and authorized individuals’ inquiries in a professional manner.
• Provided claims, eligibility, billing, coverage and provider participation statuses
• Resolved simple to complex disputes.
• Maintained production goals to meet service level agreements Education
BS in Business Management Studies
Western Governor University
2000 to 2003
Skills
• HR Consulting
• Employee Engagement
• HR Recruiting
• Interim Management
• Digital Record Management
• Personnel
Management
• Mentorships
• Data Management
• Verint
• HRIS
• Business Communications
• Kenexa (Onboarding)
• HR Policies
• Equifax
• Administrations
• Kronos
• Relationship Management
• HR Support
• Microsoft Suites (Word, Excel, PowerPoint, Access, Outlook)
• Talent Acquisitions
• Employment
Authorization
• Customer Relationship Management
• Payroll
• Interviewing
• Office Management
Links
http://www.linkedin.com/teresa.levi
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