Customer Service Project Manager

Professional Summary

My purpose is to express my willingness to learn, capability to lead, my ability to meet goal by being committed to acquiring the most knowledge I can.

Skills

Microsoft Office

PSI

PACE

Strong Client Relations

Problem Solver

Exceptional Communication Skills

Work History

American General - Brentwood, TN/Remote

Call Center/Correspondence, 07/2018- 09/2023

Customer service/high volume calls, processing of outbound correspondence, escalation handling

Ambrose Printing – Nashville, TN

Customer Service/Accounting, 02/2017 – 06/2018

Estimating, order entry, invoicing

Pollock Printing – Nashville, TN

Project Manager, 02/2016 – 01/2017

Estimating, order entry, scheduling, processing print orders through production and shipping

Geographics Inc. – Nashville, TN

Project Manager – 10/2014 – 02/2016

Pre-plan, plan, scheduling/entering print orders. Coordinate with outside vendor schedules, track orders from production through shipping. Trouble shoot orders, invoice jobs when complete, enter and receive purchase orders

McQuiddy/Classic Printing – Nashville, TN

Customer Service Representative – 04/1998 – 10/2014

Estimate small press work, order entry, coordinate outside vendor schedules, track orders from prepress throughout production and shipping, process, and ship orders for fulfillment clients, maintain and provide inventory counts to clients

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