Customer Service Relationship Management

Cecilia Kiragu

Postal Address: ***** - ***** Nairobi

Email: ***************@*****.***

Mobile Number: 072*-******

Nationality: Kenyan

Gender: female

Marital status: single

Professional objective: To participate in an environment that fully allows me to put into practice the knowledge and skills have acquired through normal learning and professional training. PROFESSIONAL SUMMARY

Customer service, receptionist and sales: Expert in customer's relationship management. Sales and marketing professional, combining cross-functional competencies in all phases of customer service, staff supervision, accounting and sales management. Proficient in managing and developing accounting records/book keeping using staffing and technological efficiency. Ability to interface with all kinds of population.

AREAS OF EXPERTISE

Expertise includes hands on experience in the following fields;

Sales

Customer service

Secretarial

Receptionist

Accounting reporting

General office and administration.

PROFESSIONAL EXPERIENCE

Management of customer expectations

Customer relationship management

Minimization of exposures through know your customers principle

Adherence to and application of established policies, processes, procedures to achieve optimal efficiency and compliance

Marketing and selling products to existing customers and grow new business through prospecting and proactive sales activities.

Implemented, modified, and documented recordkeeping and accounting systems, making use of current computer technology.

EMPLOYMENT HISTORY

July2011-Nov 2020: Easy Coach Bus Service

As clerk and customer care.

Jan 2007-Feb 2010 : Real estate

Oct 1999-Mar -2006: Orbit Enterprises Ltd & KENYA PORT AUTHORITY As Receptionist, storekeeper manager and front office in the following projects. Capital center (mbsa Rd),Badari Plaza and Eden Square. EDUCATION BACKGROUND

2023 : Good Conduct

2017: customer serves skills (Ianstar logistic and strategy) 2008: computer application (NIBS collage)

2005: Occupational Health and Safety (landmec consultant limited ) 1997: Word Processing ( Temple collage )

1992-1993: Joined Temple College for Secretarial typewriting and Business English And attained Certificate for stage 1&11

1988-1991: Nginda Girls Secondary School

Attained Kenya Certificate of Secondary Education

1981-1987: Gitiri Primary School

Attained Kenya Certificate of primary Education

HOBBIES

Socializing,

Travelling

exploring

REFEREES

1. MR. KANG’ATA KIRAGU

BUSINESSMAN

P.O BOX 74522 – 00200

NAIROBI, KENYA

TEL: 072*-***-***

2. PATRICK MATHENGE

EASYCOACH LTD

P.O. BOX 3185 – 00200

NAIROBI, KENYA

TEL: 072*-******

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