Customer Service Representative

William E. Wiederhold

** ******* ******, ***** *********, NY 14120

716-***-**** ● **************@*****.***

PROFESSIONAL SUMMARY

Over 10 years of diverse sales and customer service experience within multiple industries

Demonstrates leadership skills; a self-starter who takes initiative to complete all tasks efficiently and accurately

Establishes positive, professional relationships with internal and external customers through clear written and verbal communications, problem solving and offering appropriate solutions to meet individual needs

Proficient in Microsoft Word, Excel, Outlook, and various company databases/programs

Key Skills

Sales

Invoicing & Purchasing

Customer Relations & Retention

Inventory Management & Loss Prevention

Scheduling

Tracking & Follow Up

WORK EXPERIENCE

Customer Service Representative Tru-Mold Shoes – Buffalo, NY 1/2019-4/2023

Managed and entered up to 30 incoming (via mail and email) orders per day

Coordinated repairs and facilitated reorders or remakes

Customer Service/Comic Processor Dave & Adam’s Card World – Tonawanda, NY 9/2016-12/2018

Traveled 6-8 times per year to promote and sell products at various conventions related to comics, toys, and gaming

Reviewed comic collections; inspected and pulled high profile and quality books for grading and/or sales on the web; cleaned, photographed, wrote text descriptions, and created line items for eBay sales, resulting in $20-30K in sales per year

Maintained and organized product stockroom/storage; pulled orders for shipment for all departments

Answered customer correspondence via email regarding complaints, shipment issues, and general product questions

Customer Service Representative Remedy Staffing Solutions – Buffalo, NY 4/2016-9/2016

Provided support for store closing; pulled, packed, and shipped samples to prospective customers, provided sales and new item literature to outside sales representatives

Invoice Clerk (temporary) Affinity Personnel Solutions – North Tonawanda, NY 10/2015-3/2016

Handled invoicing and recordkeeping of 60-80 orders per day for Commercial Pipe

Conducted email correspondence with customers and performed general clerical duties

Inventory Control Clerk Aquasol Corporation – North Tonawanda, NY 4/2015-7/2015

Maintained stock levels and spreadsheets related to sales forecasting; performed inventory reviews twice per week and compared to incoming and outgoing order records

Entered orders and prepared documentation needed for domestic and international shipments

Customer Service Representative LS & S – Buffalo, NY 10/2013-4/2015

Managed incoming customer inquiries and sales related to supportive products for disabled (deaf and blind) individuals; explained product options and pricing

Submitted 40-75 orders per day and provided order follow-up

Customer Service Representative Strate Welding Supply – Buffalo, NY 1/2013-6/2013

Contacted key customer list by phone at prescribed intervals to place orders

Issued and filed DOT reports to respective customers/drivers

Coordinated and scheduled drivers for next day deliveries

EDUCATION

High School Diploma Seneca Vocational High School – Buffalo, NY

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