Customer Service Active Directory

Bikram Raut Resume

New York, NY, USA 1-347-***-**** *********@*****.***

bikram.raut

Summary Proactive and detail-oriented SOC Analyst with a strong foundation in cybersecurity, network security, and cryptography. Certified in CompTIA Security+ and experienced in incident response. Proficient in using tools like Active Directory, Snort, Wireshark, Splunk, The Hive, Nessus, and MITRE ATT&CK Framework. Demonstrated ability to improve security posture, detect and respond to cybersecurity incidents, and manage security monitoring solutions. Excellent communication skills with experience in system administration and customer service.

Skills Active Directory, Snort, Wireshark, Splunk, TheHive, Nessus, MITRE ATT&CK Framework, Yara, Sysinternals, Windows Event Logs, Metasploit, nmap, Kerberos, Windows 10/11, Linux, NS, DHCP, ICMP, TCP/IP, Firewalls, VPN, Wi-Fi Standards, SNMP, SMTP, SSH, LDAPS, UDP, SSL/TLS, IMAPS, network access control, identity and access management Experience Guardian Professional Services, United Airlines Customer Service Representative

March 2023 - Present

LaGuardia Airport. New York

Resolved over 200 customer issues, improving resolution efficiency by 25% within the four months.

Achieved a 95% customer satisfaction rate.

Assisting Passengers with luggage handling and lost and found department. 54 Wines and Spirits

Assistant Manager

January 2018 - May 2022

Manhattan, New York

Supervised and trained staff, leading to a 15% increase in customer experience scores.

Managed inventory purchases, boosting stores sales by 10%. Education Masterschool

Cybersecurity Training Program

Jan 2023 - Mar 2024

Gained hands-on experience in Networking, Operating Systems, Python, and engaged in real-world industry projects.

Trained specifically for the CompTIA Security+ (SY0-601) Exam, with specialized courses like Splunk for Security Analytics and Firewall Administration. Acquired insights into Operationalizing MITRE ATT&CK, ISO 27001:2013 compliance, and TCP/IP security.

Developed comprehensive IT support skills with dedicated training on Windows 10 and 11, Network Troubleshooting, and Help Desk fundamentals. Tribhuvan University

Bachelor in Business Administration

Oct 2009 - Oct 2014

Cultivated a strong foundation in Accounting, Finance, Marketing, Human Resources

& Operations.

Analyzed and oversaw key components of a business units. Managed operations and Set departmental goals and standards. Trained and supervised team members, working effectively both individually and as part of a team.

Certifications SOC Analyst

Cydeo

January 2024

Skills in security Operations and incident response. CompTIA sec+

CompTIA

April 2024

Fundamental Cybersecurity knowledge, including network security and cryptography. Microsoft: MTA, MCSA-Office365

Microsoft

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