Property Manager Case

Alyssa Lightbown

Experienced Non-Profit Manager Legal Advocate Fair Housing Expert

**** ******* *******

Oakland, RI 02858

508-***-****

*******@*******.***

EXPERIENCE

Medway House Family Shelter, Medway MA - Rehousing Manager

MAY 2024 - PRESENT

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AJ Management, Worcester MA - Assistant Property Manager

JAN 2023 - MARCH 2024

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South Middlesex Opportunity Council (SMOC), Worcester MA - Case Manager/Housing Specialist

JUNE 2022 - JAN 2023

●Provide legal education in housing and tenant rights

●Management of 20+ individual cases concurrently, adhering to the highest levels of privacy and security

●Responsible for attaining housing for all SMOC clients

●Maintaining current knowledge of all laws related to housing in Massachusetts and adjoining jurisdictions

●Interfacing with clients daily, handling escalations

●Troubleshooting of technical and procedural roadblocks

●Educate clients and team on financial preparedness, budgeting, and available community resources

Red Heat Tavern, Westborough MA — Trainer/Host/Bartender/Server

MARCH 2018 - MAY 2022

●Interacted directly with customers, providing consistently exceptional level of service across all roles

●Trained new employees across all roles and levels, maintaining service expectations and culture

●Multitasked under heavy time constraints

UNOs Bar & Grill, Westborough MA — Lead Server

MAR 2015 - APR 2018

●Provided exemplary customer service in a fast-paced environment

●Responsible for greeting and serving customers, providing end-to-end experience support

Rose Garden, Upton MA — Prep Cook/Dishwasher

JAN 2011 - FEB 2015

●Opened/Closed restaurant daily, prepping cooking areas and ingredients at and above Dept. of Public Health standards

Target, Millbury MA — Customer Care Associate

OCT 2005 - JAN 2006

●Stocked shelves, cashed out customers, assisted customers in searching for desired items

●Responsible for light merchandising and sales

Camelot Kennels, Mendon MA — Animal Care Assistant

FEB 2004 - JUNE 2009

●Opened/Closed restaurant daily, prepping cooking areas and ingredients at and above Dept. of Public Health standards

EDUCATION

Northbridge High School, Whitinsville MA — H.S Equivalent

MAY 2008

SKILLS

Microsoft Office 365

Fair Housing regulations

Addiction counseling

Tenant-Landlord Laws (MA)

POS + Payment processors

CERTIFICATIONS

TIPS

ServSafe

MA Food Handlers

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