YVETTE WILLIAMS
***** ****** *****, ****** ** *8729
512-***-**** ***********@*****.***
Summary
To obtain long term employment with an organization where I can apply my skills,
knowledge and experience to contribute to the overall mission and goals of the
company.
Experience
11/2018-current Nexrep, WFH
Answering calls from all over the US - selling supplements for health needs.
Taking incoming calls courteously and professionally and handling sensitive information.
11/2018 - 05/2017 DELL Technologies OEM/CONTRACTOR`, Austin, TX
Responsible for all non-sales facing escalations for the OEM Sales Team.
Steward all customer services issues through escalation process. Correcting invoice and
Billing errors, quarterly quote refreshes. Special projects for OEM Management, such as, purging Purchase history data, also Top Customer reviews.
04/2017 – 02/2016 - Legal Shield Associate, Austin, TX
Develop and market pre-paid legal service plans through a network of more than 6,900 independent providers through Attorneys across the U.S. and Canada.
06/2015 - 02/2016 HealthMarkets
Provided health, Medicare, life, dental, and disability,
Accident, critical illness, and cancer insurance.
Annuity, long term care and wellness programs.
12/2014 - 06/2015 American Income Live Austin, Tx
Insurance Agent
Provided life and supplemental accident and health, products that helped protect members of labor unions, credit unions associations and their families.
01/1999 - 10/2014 MASSGrant Program Assistant, Revere, MA
Respond to student, parent, and high school officials inquiries relative to program requirements and student status assist with software testing. Work with educational institutions to process student records from eligibility determination to payments. Performs data entry and processes rosters. Provide quality control review of electronic data, runs audits reports, and makes corrections when necessary. Conducts eligibility review of applications for assigned grant programs. Prepares scholarship applications for review by the OSFA designated review team. Respond to inquiries from students and parents regarding the MASSGrant program with certain servicing aspects of the Massachusetts No Interest Loan (NIL) program.
01/1995 - 01/1997 Harvard University Cambridge, MA
Accounts Payable Clerk
Processed daily accounts payable transactions of the company Prepared invoice
batches for data entry, Entered payment invoices into the data base Verify if office transactions comply with its financial procedures and policies.
Process the backup reports Performed check runs weekly, as well as manual checks
Maintained and monitored the general ledger Updated and maintained supplier files. Maintained the accounts payable list.
01/1986 - 01/1995 Harvard University Cambridge, MA
Gift Processor
Processed all gifts to the University provided comprehensive secretarial and clerical
support to Recording Secretary, provided basic information to visitors and callers Arranged and coordinated meetings. Maintained files and records. Distributed correspondence and documents Kept records of office
activities, answered telephones.
and managed messages for the Recording Secretary.
Education
Fisher Junior College Boston, MA Associate of Science: Business
2014 Pearson Vue Austin, TX Insurance
Skills
accounts payable, data entry, data base, financial general ledger,
Insurance, coordinate meetings, excel, microsoft Office, outlook, network
policies processes, quality control, software testing, telephone operations,
processing residency issues