Office Assistant Customer Support
Resume:
Lucy Nduati
*************@*****.***
PROFESSIONAL SUMMARY
Customer care associate with 9 years of experience in the customer support field. Client service representatives handled client issues with the goal of preserving strong customer connections with the firm. Interact directly with consumers to listen to their issues, resolve problems, and propose products and services based on their specific needs.
WORK HISTORY
ASSOCIATE Aug 2015 to Aug 2024
Samasource Kenya - Nairobi
To meet and exceed client expectations through quick, effective, and sympathetic support.
Goals wer also created, responsibilities were assigned, direction is provided, team members coached, and problems were resolved.
AGENT May 2015 to Jul 2024
Horizon contact center - Nairobi
Undertaking research and addressing problems.
WAITRESS May 2013 to Sep 2014
Parklands Shade Hotel – Nairobi
Excellent customer service, including order taking, payment processing, and keeping the dining space clean and orderly.
SALES PERSON Apr 2012 to May 2012
Unilever Company - Nairobi
Meets the demands of clients and sells goods and services to them.
EDUCATION
Samaschool - Nairobi No Degree
Digital Literacy and Web Research., Apr 2015 - May 2015
Attained a certificate in Life skills,Digital literacy and web
research.
Digital Opportunity Trust - Nairobi No Degree
Information and Communication Technologies (ICTs), Oct 2024 - Dec 2024
Attained a certificate in entrepreneurship, ICT & life skills.
Nairobits Digital Design School - Nairobi No Degree
Graphics Design, Programming and Conceptualization, Oct 2012 - Dec 2013
Attained a Diploma in graphics,programming and conceptualization
Acquired abilities include Adobe Photoshop and Adobe Dreamweaver.
Microsoft Office, Adobe Flash, and Content Management
PHP, branding, e-mail, and the internet
Anoinnted High School - Nairobi No Degree
, Mar 2009 - Sep 2011
Ndururuno Primary school - Nairobi No Degree
, Jan 1999 - Nov 2009
SKILLS
Team Player
Quick Learner
Time-Management
Good Listener
Meets Deadlines
Resourceful
Able to operate with less oversight
Self-Motivated
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